Call management

Learn what a call log is, the insights it provides to businesses, and how call log apps and software help you review call log history.

Learn what a hunt group is, how it works, how it differs from other call routing features, and how to set one up to reduce missed calls and improve response times.

Discover what virtual call centers are, their key benefits and challenges, and get guidance on how small businesses can launch one successfully.

Learn what an inbound call center is, how it differs from outbound call centers, and when outsourcing might be the right choice for your small business.