Enhance Customer Communications with AI-Powered Business Messaging
Texting is one of the fastest and most effective ways for businesses to connect with customers. DialLink's cloud phone system combines messaging and calling into a single platform, making it easy to manage text conversations, respond quickly, and maintain a professional presence.
Speed up response with AI-suggested message replies
AI-powered messaging helps your team be highly efficient and consistent by suggesting context-aware replies to texts. Whether you're resolving a customer issue or handling a routine question, you can reply in seconds: tap to get possible responses, tweak if needed, and send.
Ensure Better Customer Engagement with RCS Messaging for Business
Capture attention and drive higher response rates with rich, branded messages. RCS messaging lets you include your logo and business name to build trust, as well as share high-quality images, videos, and files for a modern, interactive experience.
Demonstrate responsiveness with automated replies
Build clarity and trust with auto responses to incoming text messages. Use customizable messages to instantly acknowledge receipt, provide key business info, or let customers know when to expect a response.
Manage calls and messages in one place
Ensure everyone on the team has a full view of every customer interaction — calls, voicemails, and text messages — across the mobile app, a desktop app and web-based portal. With complete conversation history unified in one platform, your team can respond faster and work more effectively.
Expand customer reach by adding WhatsApp business messages
Connect with customers on a channel they already use, without the need to switch apps. Manage all communication channels in one platform by integrating WhatsApp messages alongside calls and SMS messages.
Christian Wentzel
Chairman and Co-Founder
FAQ
What is RCS messaging, and how does it benefit my business?
RCS (Rich Communication Services) is the next generation of text messaging. It enables your business to send branded, interactive messages with high-quality images, videos, carousels, buttons, and more. It's ideal for promotions, order updates, and customer support.
What's the difference between SMS and RCS text messaging?
SMS is plain text with a 160-character limit and no multimedia capabilities. RCS supports rich media (images, videos, files), typing indicators, read receipts, and branding elements, giving your messages a more dynamic, app-like experience.
Is RCS messaging compatible with all customer devices?
RCS is supported on Apple devices running iOS 18 or later, and Android users can access RCS through Google Messages or supported carrier apps. If RCS isn't available, messages will automatically fall back to SMS.
How does AI enhance messaging in a business phone system?
AI makes business messaging faster and smarter. The DialLink system suggests context-aware AI text responses that your team can send with a tap, reducing response time and effort.
Can I set up automated answers for incoming messages?
Yes, DialLink makes it easy to configure automatic messages for incoming texts. For example, you can create responses to confirm receipt, share key business info like hours or links, or set expectations for response times. It's a great way to stay professional and responsive, even when you're away.
What is the WhatsApp Business API, and how does it work?
The WhatsApp Business API is designed for businesses of all sizes to manage communication via WhatsApp. It allows businesses to integrate WhatsApp messaging with customer service platforms, CRMs, and other business systems. To use the API, businesses must apply for access through WhatsApp’s official partners or a business solution provider. DialLink offers native WhatsApp for Business integration, allowing you to add WhatsApp messages alongside calls and SMS in a single platform with just a few clicks.
How can I send an auto message in WhatsApp for Business?
In WhatsApp Business, you can set up auto-messages to greet customers when they first contact you, respond when you're unavailable, or share useful information and links. DialLink enables you to add auto-replies for both SMS and WhatsApp messages, ensuring consistency across channels.
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AI call summaries, and local and international numbers.
