Capture every lead, even after hours
Never lose a customer just because no one's available to text back. The AI agent answers questions nights, weekends, and holidays, so you're always covered.
Free up your team’s time
Offload routine requests like pricing, availability, and appointment scheduling to an AI agent connected to your business knowledge and tools, so you and your team can focus on what matters most.
Win customers with instant responses
Customers get instant answers instead of waiting hours or days for a reply or a callback. That can be the difference between winning a customer and losing them to a faster-responding competitor.
Automate answers across multiple channels
AI messaging agents handle inbound text messages to your DialLink phone numbers across the following channels:
What AI text messaging agents can do for your business
Give your AI messaging agent access to your business knowledge and other business tools you use every day, so it can:
Answer routine questions
Schedule appointments
Reschedule appointments
Cancel appointments
Capture customer info
Qualify leads
Update records
Look up conversation history
Save outcomes to contact records
Frequently Asked Questions
What is an AI text messaging agent?
An AI messaging agent is an AI-powered assistant that automatically answers incoming SMS and WhatsApp for Business messages. It pulls answers from your business knowledge and takes actions in your business tools.
What are the key benefits of using DialLink's AI text message responder for my business?
The key benefits of DialLink AI messaging agents are:
Capturing leads 24/7
Freeing up your team's time
Giving customers instant responses
Which channels do AI SMS chatbot agents support?
Right now, DialLink’s AI messaging agent supports SMS, MMS and WhatsApp for Business.
Is the AI messaging agent available on my plan?
AI messaging agents are available on Professional and Enterprise plans.
Is there a trial available for AI messaging agents?
During the trial, if you select Professional or Enterprise, you'll be able to create AI messaging agents, but you won't be able to test their usage since sending text messages is not supported during the trial period.H3: How do AI messaging agents integrate with our existing DialLink phone system?
They're built directly into your DialLink business phone system, so texts answered by the AI agent live in one place alongside your calls, voicemails, and other messages.
What's the difference between AI Voice Agents and AI Messaging Agents?
AI voice agents handle phone calls; AI messaging agents handle text conversations over SMS, MMS and WhatsApp for Business.
Explore More
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