What Is Call Recording Compliance?
What Is Call Recording Compliance?
Explore the basics of call recording compliance, including legal requirements and best practices for obtaining consent from all parties involved.
Conversational AI 101: A Guide for Business Communications
Conversational AI 101: A Guide for Business Communications
Explore the fundamentals of conversational AI and its transformative impact on business communication and customer service.
May 06, 2025
DialLink
5 Conversational AI Examples: Improve Customer Experience Across Industries
5 Conversational AI Examples: Improve Customer Experience Across Industries
Explore real-world conversational AI use cases that apply to every industry to automate customer support, streamline business operations, and personalize user experiences.
May 02, 2025
DialLink
What’s New in DialLink: Contact Enrichment, Automated Number Porting, and Mobile App Homepage
What’s New in DialLink: Contact Enrichment, Automated Number Porting, and Mobile App Homepage
We are continuously improving DialLink to better serve your business. Our latest update introduces three powerful new features that will save you time while optimizing your communications: automatic contact enrichment, seamless phone number porting, and an action-focused mobile app homepage. Let’s explore the details!
A2P 10DLC: Registration Guide for Business Messaging
A2P 10DLC: Registration Guide for Business Messaging
Learn how to register for A2P 10DLC with our step-by-step guide. Follow the instructions to ensure your business messaging is compliant.
Seamless Switch: How to Keep Your Existing Phone Number when Changing Providers
Seamless Switch: How to Keep Your Existing Phone Number when Changing Providers
Many people prefer to keep their phone number even when they ditch their current service provider. After all, it’s a massive hassle to provide a new number to all of your friends, family members, service providers, and other contacts — and follow up to make sure that they actually update their records. Plus, it’s stressful knowing that you could very well end up missing important calls because you forgot to notify someone! Businesses are even more eager to keep numbers the same, since changing a business phone number can lead to customer loss and decreased revenue.
The 18 Best Audio Prompts and Hold Messages for Call Queues
The 18 Best Audio Prompts and Hold Messages for Call Queues
The goal of call queue audio messages is to create a positive and effortless customer experience. We’ve created these prompts to ensure your company's call queue messages and greetings are informative, friendly, and professional, and contribute to increased loyalty and customer satisfaction.
40 Best Questions to Ask that Can Help You Win the Customer
40 Best Questions to Ask that Can Help You Win the Customer
Good sales come from asking good questions. In this blog post, we have prepared for you a list of the best questions for sales, as well as tips and hints that will help you boost the number of deals during sales conversations.
12 Professional Voicemail Greeting Examples for Business
12 Professional Voicemail Greeting Examples for Business
Every customer interaction is an opportunity for your company to boost its credibility and turn a lead into a sale. Voicemail greeting messages often create the first impression of your company, customer service and shape the foundation of the relationship.
Win Back Your Customers: Strategies for Retaining Unhappy Clients
Win Back Your Customers: Strategies for Retaining Unhappy Clients
All businesses need effective strategies for how to deal with unhappy customers. In another blog, we explored why customers get angry, why it matters, and the key steps customer support teams can take to defuse the situation and satisfy unhappy customers. In this post, we’ll dive even deeper and offer a boatload of effective incentives for dissatisfied customers that can transform negative encounters into positive ones. With these strategies, you can preserve — and even strengthen — the business relationships you have worked so hard to build.
