Turn Your AI Voice Agents into Experts by Adding Knowledge Bases

Tailor your AI voice agents to your business needs. With a built-in knowledge bases, you can equip them with accurate, up-to-date information like FAQs, pricing policies, product details, and troubleshooting steps. A well-maintained knowledge base enables your agents to go beyond pre-trained responses and deliver smart, context-aware answers that truly support your customers.

Create role-specific AI voice agents

Create role-specific AI voice agents

Tailor your AI voice assistants for specific roles like tech support, billing, or sales by feeding them targeted knowledge. With access to the right information, each assistant can confidently handle specialized queries and deliver accurate, relevant assistance within its area of expertise.

Add files to knowledge base for AI voice agents

Ensure consistent, error-free responses

AI voice agents powered by comprehensive, up-to-date knowledge bases deliver accurate answers across every interaction. This eliminates discrepancies, reduces the risk of misinformation, and ensures customers always receive reliable information.

Resolve customer issue faster with AI voice agents

Resolve customer issue faster

With real-time access to support articles, step-by-step troubleshooting guides, and contextual customer data, AI agents can quickly identify and resolve common issues without delay. This significantly reduces call handling time and improves first-call resolution rates.

Define the primary language for AI voice agents

Break down language barrier

Multilingual AI voice agents let you support global clients using a single-language knowledge base. They handle translations in real time, eliminating the need to create and manage content in multiple languages.

Explore the types of data you can add to enhance your AI voice agents

Document Files icon

Document Files

Supported formats: .pdf, .docx, .txt

Web Pages (URLs) icon

Web Pages (URLs)

Link directly to web content to scan information

Manual Text Input icon

Manual Text Input

Add custom knowledge directly within the interface

“DialLink's AI voice agents really save our business a lot of time, both for customer support and pre-sales. We uploaded many of our internal documents to their knowledge base and the AI agents immediately started using them to give answers beyond the knowledge general AI typically has.”

Ray P.

VP of Development on G2

Frequently Asked Questions

What are knowledge-based AI agents?

Knowledge-based AI agents are AI voice agents powered by connected knowledge bases. Unlike AI voice agents that rely solely on general training data, these agents access your business’s specific information, such as products, policies, and procedures, allowing them to deliver accurate, up-to-date, and highly relevant responses to customer questions.

What is a knowledge base, and why do you need one?

A knowledge base is a centralized collection of structured content, such as FAQs, help articles, manuals, and internal documentation, that your AI voice agents can access to answer customer questions. It ensures your AI assistant provides consistent, accurate, and brand-aligned responses to your customers.

What types of content can I add to knowledge base for AI voice agents?

You can add a variety of content formats, including:

  • Document files. Supported formats are .pdf, .docx, .txt

  • Links directly to web content to extract and scan information

  • Manually entered text withing the editor interface

This allows you to feed agents everything from product manuals and troubleshooting steps to company policies and pricing documentation.

When to use a knowledge base for AI agents?

Use a knowledge base when your voice agents need to handle specific, repeatable questions that require accurate and consistent answers. It's especially useful for automating support in areas where quick, factual responses are critical, like billing, tech troubleshooting, onboarding, and product info.

Can I create role-specific AI voice agents with a knowledge base?

Yes! By feeding your knowledge base with targeted content, you can create specialized AI agents for different functions. Each one can deliver domain-specific answers based on the content it's been trained on.

How often should I update my AI knowledge base?

Regular updates are key to maintaining accuracy. Review and refresh your knowledge base anytime your product, pricing, or policies change. An outdated knowledge base can lead to incorrect answers, so we recommend setting a review schedule (e.g., monthly or quarterly) and syncing updates with major internal changes.

Can I link multiple knowledge bases to a single AI voice agent?

Yes. You can connect multiple knowledge bases to one AI voice agent or share them across multiple agents, depending on your needs.

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