Turn Your AI Voice Agents into Experts by Adding Knowledge Bases

Knowledge-based AI agents are AI voice agents powered by connected knowledge bases. Unlike AI voice agents that rely solely on general training data, these agents access your business’s specific information, such as products, policies, and procedures, allowing them to deliver accurate, up-to-date, and highly relevant responses to customer questions.

A knowledge base is a centralized collection of structured content, such as FAQs, help articles, manuals, and internal documentation, that your AI voice agents can access to answer customer questions. It ensures your AI assistant provides consistent, accurate, and brand-aligned responses to your customers.

You can add a variety of content formats, including:

• Document files. Supported formats are .pdf, .docx, .txt

• Links directly to web content to extract and scan information

• Manually entered text withing the editor interface

This allows you to feed agents everything from product manuals and troubleshooting steps to company policies and pricing documentation.

Use a knowledge base when your voice agents need to handle specific, repeatable questions that require accurate and consistent answers. It's especially useful for automating support in areas where quick, factual responses are critical, like billing, tech troubleshooting, onboarding, and product info.

Yes! By feeding your knowledge base with targeted content, you can create specialized AI agents for different functions. Each one can deliver domain-specific answers based on the content it's been trained on.

Regular updates are key to maintaining accuracy. Review and refresh your knowledge base anytime your product, pricing, or policies change. An outdated knowledge base can lead to incorrect answers, so we recommend setting a review schedule (e.g., monthly or quarterly) and syncing updates with major internal changes.

Yes. You can connect multiple knowledge bases to one AI voice agent or share them across multiple agents, depending on your needs.