DialLink Features

Many employees simply don’t need to be in the office to be productive. Moreover, remote work enables companies to hire talent globally, reduce costs, and outperform competitors. DialLink provides extensive remote work functionality to keep your staff connected anywhere, anytime.

Inbound calls

Smart auto-receptionists

Ensure calls are answered day and night with auto-receptionists that never sleep or take a break.

Automated callback

Let callers opt for a return call instead of waiting in line on the phone.

Custom automated greetings

Create custom greetings using your mic, MP3s, or AI-based text-to-speech technology.

Multi-level IVR menus

Automatically direct callers to the right agent, team, or self-service option.

Call forwarding

Redirect calls to another phone number to minimize unanswered calls.

Cold and warm call transfers

Easily transfer a caller to someone with the required expertise.

Call queues and ring groups

Organize callers into queues and ring through to the whole team to answer more calls faster.

Parallel calls

Put a conversation on hold and start or accept another call on the same or a different line.

Outbound calls

Power dialing

Engage with more contacts in less time to drive more sales opportunities and conversions.

SMS

Follow up with prospects and capture their attention with relevant information.

Local area codes

Increase connection rates by appearing local to clients located in other regions.

Outbound caller ID

Let customers instantly know who’s calling and appear more professional.

Contact syncing

Keep contacts up to date on any device without laborious manual importing and exporting.

Shared contacts

Let anyone on your team see specific contacts on your list and be able to call them.

Custom filters

Filter and sort your contacts and call history to meet your specific needs in no time.

iOS and Android apps

Use our iOS or Android app to stay productive no matter where you are.

And even more

Quick and easy setup

Get set up in minutes and start making and receiving calls instantly.

Number porting

Retain your current phone numbers for a seamless experience for everyone.

Full-service web UI

Customize user preferences and manage system settings for the entire organization.

iOS and Android apps

Place and answer calls from your mobile device and still maintain a single, unified call history.