Omnichannel Communications
Unify Customer Conversations Across Channels
Deliver consistent, high-quality experiences no matter how customers reach you. With DialLink, calls, voicemails, SMS, RCS, and WhatsApp messages all come together in one platform — enhanced by AI to streamline workflows, speed up resolutions, and keep every interaction professional and personalized.
Deliver a seamless, professional calling experience
With intelligent call routing, real-time operator status monitoring, and alerts when no one is available, every call receives timely attention. Features like callback options, parallel calling, and ring groups ensure customers quickly connect with the right person. Call holding, custom hold music, warm transfers, and group calling streamline conversations, speed up issue resolution, and create a smoother, more professional experience for every caller.
Improve communication quality with AI automation and insights
DialLink turns every conversation into actionable data. With AI-generated call summaries, automatic tagging, and clear action items, your team can quickly understand outcomes, prioritize follow-ups, and stay organized. Built-in sentiment analysis adds another layer of insight, helping you gauge customer satisfaction and refine your approach, all without spending hours reviewing notes or recordings.
Transform customer interactions with unified messaging
DialLink makes business messaging simple, professional, and efficient. Manage SMS, RCS, and WhatsApp conversations alongside calls and voicemails in one centralized platform, ensuring full visibility and consistency across customer interactions. AI-suggested replies and auto-replies help your team respond faster and maintain a polished tone at scale, while branded RCS messages create a more dynamic and engaging customer experience. With DialLink, every message is an opportunity to strengthen relationships and move business forward.
"DialLink’s business phone system is extremely user-friendly, easy to set up, and fully meets our business needs. We handle a high volume of calls with a relatively small team, and the AI voice agents help us manage customer service much more efficiently. Before DialLink, we had little visibility into which employees were answering calls — their call timeline feature solved that completely."
AiVA
Scale and Personalize Communication with Context-Aware AI Agents
DialLink AiVA do more than answer calls — they automate routine tasks, provide context-rich responses, and connect seamlessly with your business tools. The result: faster resolutions, reduced workloads, and a consistently professional experience for every customer interaction.
Automate inbound with AI voice agents
Free your team from routine tasks and deliver a consistent, professional experience with DialLink’s AI voice agents. They can answer calls, route inquiries based on intent, take messages, book appointments, collect payments, and more, all without additional staffing. By automating these interactions, your business saves time, reduces overhead, and ensures that every call is handled quickly, accurately, and professionally.
Add your business context to every AI interaction
Empower your AI voice agents with accurate, context-rich answers by connecting them to your business knowledge bases. Upload documents, submit URLs, or add key text snippets, and DialLink extracts relevant information for your AI voice agents to use in real time. Whether it’s FAQs, product documentation, pricing details, or support workflows, your AI agents can deliver fast, helpful, and brand-consistent responses without requiring a human representative, improving efficiency, reducing wait times, and enhancing the customer experience.
Connect AI voice agents to the tools you use every day
Transform your AI voice agents into powerful, process-driven assistants with DialLink’s MCP (Model Context Protocol) integrations. By connecting to your favorite tools — from CRMs like Salesforce and HubSpot to platforms like Intercom, Shopify, and scheduling apps — your agents can create and update records, retrieve information in real time, schedule appointments, assist with orders, and more. This turns every call into an opportunity to automate workflows, reduce manual tasks, and deliver faster, more personalized customer experiences, all while keeping your systems up to date.
"The AI voice agents handle most of our recurring inbound calls. They answer questions, take messages, and route calls smoothly. We took time to personalize our agents and build out knowledge bases, and it really paid off. The system was easy to deploy across 100+ desktop and mobile clients without needing professional services."
Enable your teams to work and succeed from anywhere
DialLink keeps your teams connected and productive wherever they work. Every smartphone or laptop can function as a full-featured business phone system, allowing your team to make and receive calls, check voicemails, transfer calls, and monitor call queues from anywhere. For offices that prefer a traditional setup, DialLink seamlessly supports popular IP desk phones like Yealink and Polycom, giving you the flexibility to mix mobile, desktop, and desk phone use, without the need for expensive hardware or complex setups.
Ensure your team has complete and accurate contact details readily available
Turn every call and message into a more personalized experience with DialLink’s contact enrichment. The platform automatically adds valuable details to your contact records — including first and last names, company names, emails, and phone numbers — eliminating the need for manual research or repetitive questions. With enriched profiles at your fingertips, your team can deliver faster, more informed, and more personalized interactions that strengthen customer relationships and improve efficiency.
Have your new phone system up and running in no time
An intuitive, user-friendly interface enables easy deployment and fast onboarding for both administrators and employees. Keep the phone numbers your clients and partners know and trust by transferring them to DialLink with zero downtime.
