The Business Phone System That Unifies Calls, Messages, and AI Agents
DialLink gives small businesses and startups a powerful phone system that brings calling, messaging, and AI agents together. It helps your teams manage inbound and outbound communication without relying on personal phones or disconnected tools.
Everything You Need to Stay Connected
DialLink makes business communication effortless. Every feature is designed to help your team connect and manage communications with ease.
Get Local and Toll-Free Numbers in Minutes
Every DialLink plan includes a complimentary U.S. number, plus the ability to add local or toll-free numbers across 100+ countries.
Keep Your Existing Numbers
Keep the phone numbers your customers already know and trust. With DialLink, transferring your existing phone numbers is quick, seamless, and done with zero downtime. Discover more
Real-Time Contact Synchronization
Keep your CRM, contact management tools and phone system perfectly in sync. DialLink automatically updates contacts across tools like HubSpot, Salesforce, Google Contacts and Microsoft 365 Contacts.
Add New Users in Seconds
Add new team members in just a few clicks. With DialLink, inviting users and assigning them phone numbers and extensions is quick and effortless.
Access DialLink from Any Device
Stay connected and in control wherever you work. With DialLink’s mobile, desktop, and web apps, your team can make and receive calls, manage messages, and access key features from any device. Discover more
Seamless Desk Phone Setup
Keep your team connected with the reliability of dedicated desk phones. Get desk phones provisioned with DialLink. Discover more
Collaborate Seamlessly on Every Conversation
DialLink helps your team work together. From shared inboxes and internal chats to unified views and call tagging, everyone stays aligned, informed, and ready to deliver fast, consistent customer experiences.
Shared Phone Lines for Your Team
DialLink lets your team view and reply to conversations under one business number, see conversation history, and stay in sync.
All Customer Interactions in One View
Keep calls, text messages, WhatsApp messages, and voicemails in a single shared thread for each contact, so your team always has full conversation context. to respond faster.
Team Messaging Inside Customer Conversations
Your team can tag colleagues, share notes, and coordinate follow-ups privately within the same customer conversation.
Instantly See What Every Call Was About
DialLink automatically labels calls based on topics and categories, giving your whole team instant visibility into what each conversation was about.
Streamline Call Handling for Busy Teams
DialLink ensures every call reaches the right person at the right time. From custom business hours and IVR menus to queues, callbacks, and auto-replies, every interaction flows smoothly, no matter how busy your day gets.
Flexible Business Hours Configuration
Keep your calls and greetings aligned with your schedule. With DialLink, you can set custom open hours, closed hours, and holiday schedules.
Direct Calls to the Right Place
With IVR menus, you can route calls to the right person, department, or self-service option. Discover more
Efficient Call Distribution Across Teams
With ring groups, incoming calls can ring multiple team members at once or in a set order. Discover more
Automatic Message Replies for 24/7 Responsiveness
Stay responsive around the clock with automated message replies. DialLink automatically sends responses to missed calls and messages.
Organized Call Flow During Peak Times
With call queues, customers are placed in a virtual waiting line when all team members are busy. Discover more
Give Callers the Option to Receive a Callback
Reduce hold times and keep customers happy with automated callbacks. Discover more
Respond faster and stay organized
With DialLink you can save time on follow-ups and keep every customer interaction easy to review, track, and act on.
AI Call Summaries and Action Items
Automatically capture key discussion points and next steps, so your team can follow up faster and nothing important gets missed.
AI Call Transcripts
Stay focused on conversations while DialLink handles the notes.
AI-suggested replies
Respond to text and WhatsApp messages faster with context-aware suggestions that reduce repetitive typing.
AI-suggested contacts
Save new contacts from your messages and calls in one click.
Integrate DialLink with Your Favorite Tools
DialLink made it so easy to manage all our calls and messages in one place. I can add new team members in minutes, keep our numbers organized, and stay connected from my phone or laptop. It saves me time every day and helps us deliver a more professional experience to clients.
Owner
Beauty Salon
