Free Your Team from Routine, Time-Consuming Calls with AI Voice Agents
Say goodbye to unanswered calls, repetitive tasks, long hold times, and the high cost of staffing a phone line full-time. DialLink’s AI-powered voice agents have you covered. They answer incoming calls, take messages, schedule appointments, capture and qualify leads, and perform requested actions across your business tools.
Ensure a professional presence with 24/7 virtual receptionists
Ensure every caller gets a helpful experience, as if you had a full-time receptionist team on duty. Even outside of normal office hours, on weekends, or during holidays, callers will reach a friendly AI voice agent instead of a traditional IVR system or voicemail.
Enhance customer experience by reducing wait times
Retain more business and earn better reviews with DialLink’s AI voice agents. Common requests are offloaded to custom AI phone call agents and resolved on the spot, enabling your team to focus on customers who truly need personal attention.
Handle shifting call volumes with ease
Manage surges in call volume without hiring extra staff or sacrificing customer service. DialLink’s AI voice agents can answer every call immediately and accurately handle routine questions and requests. Plus, with warm transfers, your AI agent can brief a human agent before transferring the call when needed.
Automate routine inbound calls
Save countless staff hours by automating phone calls for scheduling appointments and answering simple customer requests. It’s like having a team of efficient administrative assistants who never get tired or make mistakes, resulting in smoother operations and higher productivity for your business.
Why Use DialLink Business Phone System with AI Voice Agents?
Automate Routine Inquiries
Around the Clock
Offload routine calls to AI voice agents who can manage common requests, take messages, pre-qualify leads, and book appointments.
Get a Full-Time Receptionist
at No Extra Cost
Ensure every call is being answered promptly and routed to the right person inside your company, even during peak operating hours or when your business is closed.
Deliver Consistent Customer Experiences
Provide accurate, on-brand responses using AI voice agents guided by your scripts and instructions and trained on your business knowledge.
Customize Your AI Voice Agent for Your Business
Control AI costs and performance
Choose from various speech-to-speech models, each built for different types of interactions.
Define a voice that represents your business
Select a language from a list of options.
Set the business context and role
Specify the business the agent works for, including the company name, what it does, and the agent's role within it.
Give your agent a personality
Tune your agent's character, including how it speaks (formal, friendly, casual) and acts on calls.
Educate your agent on your business
Give your AI agent access to your unique business knowledge, so it can provide more accurate, business-specific answers.
Guide the agent through a call
Set an opening line, closing line, and general direction. For more precise control, add a guided question-and-answer flow for the agent to follow.
Connect the agent to your business tools
Give your agent direct access to the systems you want it to use to retrieve data and perform actions on your behalf.
Set call routing rules
Specify which users and teams your AI agent can transfer calls to, and the keywords it should listen for to route calls based on intent.
“The AI voice agents handle most of our recurring inbound calls. They answer questions, take messages, and route calls smoothly. We took time to personalize our agents and build out knowledge bases, and it really paid off. The system was easy to deploy across 100+ desktop and mobile clients without needing professional services.”
Frequently Asked Questions
What is an AI voice agent?
An AI voice agent is an automated virtual assistant powered by conversational AI technology. Designed to enhance the customer experience without human intervention, it engages in human-like conversations to handle inbound calls in real time, answering customer inquiries, scheduling appointments, pre-qualifying leads, processing payments, and so on.
What are the key benefits of using DialLink AI voice agents for my business?
DialLink’s AI voice agents improve the customer experience by reducing wait times, ensuring round-the-clock customer support, streamlining appointment scheduling, automating routine inquiries, and offering personalized conversations. This capability also significantly reduces operational costs by efficiently handling fluctuating call volumes and freeing your team members to focus on high-value tasks, directly contributing to increased productivity and revenue.
How secure are AI voice agents in handling sensitive customer data?
DialLink prioritizes security and data privacy, so our AI voice agent capability is built using industry-leading encryption standards and secure cloud infrastructure. All interactions are processed securely in compliance with data protection regulations, ensuring your customers’ personal and sensitive information remains safe and confidential at every step.
Is there a trial available for the AI voice agents?
Yes! Simply sign up for a free DialLink trial and see for yourself how our AI voice agents can benefit your business.
How do DialLink’s AI voice agents integrate with our existing cloud phone system?
DialLink’s AI voice agents integrate seamlessly with your current cloud phone system through simple cloud-based connectivity, without additional hardware or complex setup procedures. The agents easily sync with your business tools, CRMs, calendars, and customer support, ensuring personalized interactions and efficient call management right from the start. Check out our AI Receptionist, standalone AI voice agents that connect seamlessly to any phone service.
Explore More Features of AI Phone System for Your Business
Explore other DialLink capabilities.
