Call Management
DialLink gives your business the tools to handle every call with precision and flexibility.
Auto-receptionist
Automatically route incoming calls to the right destination.
IVR Menus
Guide callers through multi-level menus to connect them with the right team.
Call Queues
Handle high volumes of incoming calls smoothly by placing callers in a virtual waiting line.
Call Forwarding
Redirect incoming calls to an available team member or device.
Ring Groups
Have incoming calls ring multiple team members simultaneously.
Parallel Calls
Enable agents to handle multiple callers at once.
Call Transfers
Transfer calls to another teammate, with or without providing context.
Automated Callback
Offer callers the option to receive a return call instead of waiting in the queue.
Group Calling
Add multiple team members to a single live conversation.
Custom Business Hours
Route calls based on your business schedule, including after-hours and holidays.
Voicemails
Respond faster to missed calls by accessing voicemail messages and their transcriptions.
Call History
Optimize call flows and enhance customer service with a timeline of key events.
Business Messaging
Manage all your customer conversations in one place.
Phone Numbers
DialLink makes it simple to activate and manage your business phone numbers.
Local Phone Numbers
Build trust by instantly activating phone numbers in any area code.
International Phone Numbers
Expand your global reach with local numbers in 100+ countries.
Toll-Free Numbers
Project a nationwide presence with a cost-free way to reach you.
Number Porting
Transfer your existing phone number without downtime.
Caller ID
Display your business name on landlines.
Branded Caller ID
Display your business name on mobile devices.
Contact Management
DialLink makes it simple to centralize contact information and reduce manual updates.
Devices
Use DialLink on your preferred device, whether you’re at your desk, on the go, or working from a browser.
Desk Phone Support
Use DialLink with the desk phones you already have.
Mobile Apps
Take business calls and messages on your iOS or Android device.
Web-Based App
Access DialLink directly from your browser, no installations required.
Easy and Quick Setup
Deploy the system in minutes with an intuitive, user-friendly interface.
AI Features
Streamline inbound and outbound calls with AI voice agents. Save time on post-call tasks while unlocking deeper insights with AI call intelligence.
AI Voice Agents
Automate inbound and outbound calls with always-on AI voice agents.
AI Knowledge Bases
Empower AI voice agents with accurate, real-time business data.
MCP Integrations
Integrate AI voice agents into your daily business workflows.
AI Call Intelligence
Turn calls into insights with tagging, sentiment analysis, and action items.
Call Recordings and AI Transcriptions
Capture call details for training and quality assurance.
Custom Greetings
Generate professional greetings with advanced text-to-speech.
Integrations
Seamlessly connect DialLink with the tools your business already uses.
CRM Integrations
Integrate with popular CRMs to automatically log calls and update records without manual data entry.
App Integrations
Connect to ticketing systems, e-commerce platforms, and more to keep information in sync.
RESTful API
Build custom workflows and connect DialLink seamlessly with any of your business application.
