The Business Phone System for Small Businesses
Running a small business means wearing many hats and staying on top of every customer call or message can quickly become overwhelming. DialLink brings everything into one platform so you can make and receive calls, send SMS and WhatsApp messages, collaborate with your team, and automate customer conversations with AI voice agents.
Streamline Call Management for Your Growing Team
Easily manage your business phone lines
Set up local or toll-free numbers in minutes and manage them from one centralized platform. You can also keep your current phone number with automated number porting.
Customize your call flows in minutes
Automatically route every incoming call to the right person, team, or voicemail based on your business hours and caller needs.
Eliminate missed or unanswered calls
Control how team members are notified of incoming calls with ring groups and call queues to ensure every call gets answered.
Expand Your Reach with Multichannel Business Messaging
Send and receive SMS messages
Deliver instant reminders, confirmations, and alerts through SMS to keep customers informed.
Engage customers on WhatsApp
Give customers an easy and familiar way to reach you via WhatsApp for business, making communication even more convenient.
Deliver interactive messages with RCS
Send branded, rich messages and media, enhancing customer engagement and creating a modern, app-like experience.
Strengthen Team Collaboration in a Unified Workspace
Use shared lines for full visibility
Give your team access to shared numbers with full call and message history so everyone has the context they need to respond confidently.
Work together during active calls
Transfer calls with complete context or add teammates into active conversations to resolve issues quickly and deliver a smooth customer experience.
Collaborate within internal threads
Chat privately within the same customer thread to align on next steps, share updates, and handle requests efficiently as a unified team.
Automate Routine Tasks with AI
Get actionable notes from every call
Automatically generate call transcripts, summaries, and action items, eliminating the need for manual notetaking.
Respond faster across all messages
Use AI-suggested replies that adapt to each conversation, allowing you to respond to customers quickly with just a few clicks.
Create custom greetings in seconds
Generate unlimited custom phone greetings using AI text-to-speech technology that turns your text into a natural-sounding voice.
Why Small Businesses Choose DialLink
Big features, small business price
Get advanced tools like AI, automation, and call routing at a price built for small business budgets.
Simple setup and management
Launch in minutes with an intuitive dashboard; no IT team or technical setup required.
Works on any device
Handle calls and messages seamlessly from your desktop, mobile app, web browser, or desk phone.
Connect DialLink to Your Essential Business Tools
Integrate DialLink with the business applications your team already relies on.
Frequently Asked Questions
What’s the best phone system for a small business?
One that’s affordable, easy to set up, and smart enough to handle calls automatically, like DialLink’s business phone system.
Can AI voice agents really answer my business calls?
Yes. DialLink’s AI voice agents can answer calls, collect info, provide responses, and route calls, all based on your settings and business content.
Are small businesses subject to telemarketing rules?
Yes. If you make outbound calls or texts, you must follow the TCPA and state Do Not Call laws.
Is DialLink affordable for small teams?
Yes. DialLink was built for SMBs, so it’s cost-effective and doesn’t require long contracts or complex setups.
Does DialLink work for remote or mobile teams?
Yes! Your team can make and receive calls from any iOS, Android, Mac, Windows, or web device.
Can I keep my existing business number?
Yes! DialLink supports number porting with zero downtime.
Do I need a developer to use AI voice agents?
Not at all. DialLink’s voice agents work out of the box with no coding or IT support required.
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