Cloud Phone System and AI Voice Agents for Support Teams
DialLink gives support teams the tools they need to deliver fast, professional, and consistent customer service. Our AI-powered cloud phone system helps you handle high call volumes, automate routine inquiries, and improve first-call resolution without increasing headcount. Leverage messaging channels like SMS and WhatsApp to ensure consistent support across all touchpoints. Whether your support team is fully remote, hybrid, or in-office, DialLink keeps your team connected and your customers satisfied.
Deliver 24/7 Support without Increasing Staff
With DialLink's AI voice agents, you can be assured that every call is answered. If additional help is needed, calls are routed based on predefined keywords and warm transferred to a human agent. AI agents can retrieve necessary data from your business tools like Zendesk and CRM systems and perform required actions across your platforms. This enables you to deliver seamless, 24/7 customer support without expanding your team.
AI Voice Agents
Automate call handling with AI agents
AI Knowledge Base
Power AI voice agents with business-specific content
Auto-receptionists
Answer every call with always-on automation
Custom Business Hours
Route calls based on team or office schedules
MCP Integration
Integrate AI voice agents into your business workflows
Call Forwarding
Redirect calls to available agents to avoid service gaps
Shorten Resolution Time with Full Context
Deliver faster, more accurate resolutions by automatically capturing the key details of every customer interaction. DialLink automatically tags calls by topic, generates real-time summaries, captures key action items, and creates full transcripts for every interaction. Plus, with seamless CRM and helpdesk integrations, your team gets complete context at every touchpoint.
AI Call Tagging
Auto-label calls based on topic or intent
Call Summaries
AI-generated summaries after each call
Action Items
Auto-capture key takeaways from calls
AI Transcripts
Get accurate call and voicemail transcripts
Sentiment Analysis
Monitor customer satisfaction trends and identify potential issues
Integrations
Connect DialLink to your CRM or helpdesk for better data visibility
Eliminate Customer Wait Time
Long hold times drive customers away. Instead of frustrating callers, DialLink automatically handles call overflows, manages queues, and routes callers to available agents in real time. If no agent is available, automated callback lets customers request a return call, so they're never left waiting on hold.
Call Overflow Handling
Route overflow calls during peak times
No On-Duty Alerts
Get alerts when no agent's available
Call Queues
Manage peak call volumes with virtual queues
Operator Status
Route calls to available staff only
Automated Callback
Allow customers to request a callback instead of waiting on hold
Parallel Calls
Allow agents to serve multiple callers simultaneously
Streamline Customer Support Across Channels
Manage customer inquiries through SMS or WhatsApp messages — all in one unified inbox. With complete visibility into every interaction, your support team can stay aligned, quickly understand context, and respond efficiently without missing a step. AI-suggested replies speed up responses and ensure consistency throughout the support process.
Business Messaging
Engage with customers through text messages
WhatsApp integration
Add WhatsApp messages alongside calls and SMS
AI-suggested messages
Speed up response with context-aware replies
Why Support Teams Choose DialLink
Project professionalism with every interaction
Ensure every customer receives fast and accurate support, even during peak hours or off-hours.
AI that acts like an extension of your team
Let AI voice agents handle routine tasks, capture call details, and flag action items, freeing your team to focus on complex issues.
Scale without adding headcount
Handle growing call volumes with AI-powered automation while controlling operational costs.
Frequently Asked Questions
What is a business phone system for support teams?
A business phone system for support teams is a cloud-based communication platform designed to help customer service teams handle inbound and outbound calls and messages from any device. In addition to traditional call management features like call routing, queues, and voicemail, modern systems integrate AI voice agents to automate routine tasks such as answering common questions, collecting customer information, and providing self-service options. This helps support teams resolve issues faster, reduce wait times, and focus on more complex customer needs while ensuring every call is handled efficiently and professionally.
How do AI voice agents help support teams?
AI voice agents handle repetitive inquiries, collect caller information, route calls, and summarize conversations, reducing agent workload and improving first-call resolution.
Can DialLink integrate with our helpdesk or CRM?
Yes. DialLink integrates with leading CRMs, helpdesks like Zendesk, and other platforms via native integrations, Zapier, and API.
Is call recording compliant with North American regulations?
Yes. DialLink stores call recordings with end-to-end encryption to keep customer data secure. You can also add custom voicemail greetings with call recording disclosures to inform callers and ensure compliance with two-party consent laws and other regional regulations.
Can AI voice agents handle after-hours support?
Absolutely. AI voice agents can handle incoming calls and collect information outside of business hours.
Is DialLink suitable for remote support teams?
Yes. With mobile, desktop, and web apps, DialLink fully supports remote and hybrid teams without sacrificing call quality or oversight.
How does AI call tagging work?
AI automatically tags calls based on topics discussed, helping support teams prioritize follow-ups, track trends, and stay organized.
What advanced call routing features does DialLink offer to support teams?
DialLink gives support teams powerful call routing tools to manage high volumes and deliver faster resolutions. Call queues place callers in line during busy periods, while ring groups route calls to all available agents. Call overflow handling automatically redirects excess calls to other teams or AI voice agents, reducing wait times. When no agent is available, automated callback allows customers to request a return call, improving the experience and reducing abandonment.
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Upgrade Your Support Team's Phone System Today
Deliver exceptional customer service, stay responsive 24/7, and scale efficiently with a phone system built for modern support teams.
