Capture every client across channels
AiVA meets customers wherever they reach out, whether that's a phone call or message.
AI voice agents
AI voice agents answer incoming calls outside business hours or when you are busy. It greets callers, understands what they need, and handles the conversation on its own.
Discover more about AI voice agents →Hear how AiVA handles real-world calls:
AI messaging agents
AI messaging agents answer every inbound SMS, MMS, and WhatsApp for Business message 24/7. They reply instantly, keep the conversation moving by answering questions, and collect customer info.
Discover more about AI messaging agents →See how AiVA handles real-world texts:
Customize AiVA to match the way your business runs
Make AiVA a seamless part of your business operations and customer experience.
Tell AiVA when to handle calls and texts
Add AI agents to take calls and messages for different users and teams. Balance AI and human interaction by adding voice agents at any stage of your call flow.
Turn AiVA into your business expert
Train AiVA with your business website, documents (guides, policies, product specs, price list, FAQs), and custom text blocks.
Guide AiVA how to handle different scenarios
Instruct your AI agent how to guide a conversation based on its role, what questions to ask, what information to collect, and what to do with that information.
Connect AiVA to your business tools
Give AiVA access to the tools you already use so it can look up information and take actions to provide more specific reply and automate workflows.
Automate handling of calls and texts with AiVA
AiVA takes on the day-to-day conversations, so your team can focus on what needs a human touch
Take messages
Instead of sending callers to voicemail, let AiVA answer incoming calls, providing essential information and capturing detailed messages for you.
Capture and qualify leads
Guide AiVA with custom questions to collect all the information your team needs to move leads forward.
Schedule appointments
AiVA eliminates manual scheduling by checking your calendar, booking available slots, and confirming appointments instantly.
Answer basic questions
Offload routine inquiries like business hours, locations, pricing, and service details to AiVA, freeing your team for more complex tasks.
Transfer calls to a human
If human help is needed, AiVA identifies the intent and routes it to the right person, sharing all details so callers never have to repeat themselves.
AiVA really cuts down the time we spend on routine support inquiries. We uploaded our internal docs, and the AI instantly started giving more accurate, business-specific answers.
Owner
Insurance Company
Frequently Asked Questions
Is AiVA included in any DialLink’s plans?
AiVA is available in the Professional and Enterprise plans only.
Can I try out AiVA on a free trial?
Yes. AiVA is included in the 7-day free trial on Professional and Enteprise plans, allowing you to experience its capabilities before purchasing.
Does AiVA support voice interactions only?
No, AiVA supports both voice and text interaction. AiVA can answer incoming calls and SMS, MMS and WhatsApp for Business text messages.
What languages does AiVA support?
AiVA supports countless languages, including but not limited to English, Spanish, Portuguese, German, French, Dutch, and Italian.
How many voices are available in AiVA?
AiVA offers 6 natural-sounding AI voices in both male and female options to match your brand’s tone and caller preferences.
What business tools can AiVA be connected with?
AiVA currently integrates with tools like HubSpot, Cal.com, and Intercom, and the list of supported tools is continuously growing.
