Seamlessly Connect Your AI Voice Agents to Business Platforms with MCP
Make AI voice agents an active part of your cross-platform workflows by integrating them with the business tools you already use. The MCP (Model Context Protocol) server allows AI agents to connect directly to MCP-compatible tools, retrieve data, and perform actions in real time.
Streamline Scheduling and Appointments
Integrating with scheduling tools like Cal.com or Calendly allows your AI voice agents to seamlessly manage appointments. AI can check availability in real time, schedule and reschedule meetings, suggest alternatives, keeping your schedule organized and reducing no-shows.
Automate Lead Qualification and Follow-Ups
Turn AI voice agents into a sales assistant that goes beyond retrieving CRM data. They can create and update records and log notes or tasks, keeping your CRM accurate while reducing manual data entry.
Reduce Customer Support Workload
Integrating DialLink’s AI voice agents with support platforms like Intercom supercharges your customer service workflows. Our AI voice agents can retrieve complete contact information along with all associated data and conversation history in real time, speeding up resolution process.
Enhance E-commerce Experiences
Integrate your online store platform with AI voice agents to support customers throughout their buying journey. Our AI voice agents can provide live cart assistance, guide customers through checkout, and assist with product discovery and recommendations. This improves customer satisfaction while freeing your sales team to focus on high-value interactions.
“With DialLink’s MCP integration, our AI voice agents are now seamlessly connected to our CRM, scheduling, and support tools. During calls, they create and update records, pull dynamic data when needed, and keep everything in sync. It’s transformed how we manage customer interactions and made our processes much more efficient.”
Operations manager at a mid-sized SaaS company
Unlocking More with MCP and DialLink’s AI Voice Agents
Turn your agents into intelligent operators
With MCP integrations, AI voice agents become part of your cross-platform ecosystem. They perform actions across business systems and always keep data in sync across platforms.
Plug-and-play setup
MCP integrations for AI voice agents are designed to be simple and accessible. Anyone can enable them without developers or technical expertise. Setup takes just a few clicks, so you can get started quickly with no engineering required.
Part of a fully integrated business communication solution
AI voice agents handle inbound calls, use knowledge bases to learn your business, and work inside a feature-rich phone system that centralizes and streamlines communications.
Frequently Asked Questions
What Are MCP Servers?
MCP (Model Context Protocol) servers act as a communication bridge, connecting AI-powered business tools to each other. They enable seamless two-way data exchange, automate workflows, and provide real-time instructions for your agents, ensuring more efficient and connected operations.
Which tools can I integrate with MCP?
You can connect with CRMs (Salesforce, HubSpot, Zoho), support systems (Zendesk, Intercom), AI tools (Claude, ChatGPT), workflow platforms (Zapier, Make), scheduling tools (Calendly, Google Calendar), and more.
Do I need developers to set this up?
No. MCP is designed to be user-friendly. Most integrations can be set up without coding, making it accessible for SMBs and startups.
Is my data secure with MCP?
Absolutely. All MCP interactions follow enterprise-grade security standards to ensure your data remains safe.
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