Seamlessly Connect Your AI Voice Agents to Business Platforms with MCP

Make AI voice agents an active part of your cross-platform workflows by integrating them with the business tools you already use. DialLink’s MCP (Model Context Protocol) server allows AI agents to directly connect to MCP-compatible tools to retrieve data and perform actions in real time. External systems can also trigger your agents to initiate outbound calls for sales follow-ups, customer updates, or payment reminders

The settings managing connection with calendars

Streamline Scheduling and Appointments

Link AI voice agents to your booking system to handle appointment requests, cancellations, and changes. AI can check availability in real time, schedule and reschedule meetings, suggest alternatives, and automatically call customers with reminders, keeping your schedule organized and reducing no-shows.

The settings connecting AI voice agents to CRMs

Automate Lead Qualification and Follow-Ups

Turn AI voice agents into a sales team assistant to qualify leads, make cold outreach, and follow up based on CRM updates or lead score changes. They can create and update records, add notes, and handle other routine tasks, keeping your CRM accurate and reducing manual data entry.

The settings connecting AI voice agents to Zendesk

Reduce Customer Support Workload

Integrate your helpdesk or ticketing platform, so AI voice agents can open and update tickets, check status, gather details, and confirm resolutions. They can be triggered to call customers when a status changes to provide updates or collect additional information, speeding up customer responses and easing the support workload.

Enhance E-commerce Experiences

Integrate your online store platform with AI voice agents to support customers throughout their buying journey. They can assist with carts, guide checkout, recommend products, follow up on abandoned carts, and check in after delivery to gather feedback, improving customer satisfaction and freeing your sales team to focus on high-value interactions.

The settings connecting AI voice agents to billing system

Prevent Overdue Payments and Service Cancellations

Connect your billing or subscription system to trigger calls when payments are overdue or renewals are approaching. AI voice agents can share details, answer basic questions, and direct customers to payment options.

“With DialLink’s MCP server, our AI voice agents are now seamlessly connected to our CRM, scheduling, and support tools. They don’t just handle incoming calls, they can automatically make calls based on events in our systems. During calls, they create and update records, pull dynamic data when needed, and keep everything in sync. It’s transformed how we manage customer interactions and made our processes much more efficient.”

Operations manager at a mid-sized SaaS company

Unlocking More with MCP and DialLink’s AI Voice Agents

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Turn your agents into intelligent operators

With MCP server, AI voice agents can integrate into your cross-platform ecosystem to perform actions across business systems and be triggered by external tools to make calls, all while keeping data in sync across platforms.

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Plug-and-play setup — no engineering required

We designed MCP server for AI voice agents to be simple and accessible, so anyone can enable it without developers or technical expertise. Setup takes just a few clicks — no engineering needed.

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Part of a fully integrated business communication solution

Our AI voice agents handle inbound and outbound calls, use knowledge bases to learn your business, and work within a feature-rich phone system that centralizes and streamlines communications.

Frequently Asked Questions

What Are MCP Servers?

MCP (Model Context Protocol) servers act as a communication bridge, connecting AI-powered business tools to each other. They enable seamless two-way data exchange, automate workflows, and provide real-time instructions for your agents, ensuring more efficient and connected operations.

Which tools can I integrate with MCP?

You can connect with CRMs (Salesforce, HubSpot, Zoho), support systems (Zendesk, Intercom), AI tools (Claude, ChatGPT), workflow platforms (Zapier, Make), scheduling tools (Calendly, Google Calendar), and more.

Do I need developers to set this up?

No. MCP is designed to be user-friendly. Most integrations can be set up without coding, making it accessible for SMBs and startups.

Can MCP trigger outbound calls?

Yes. Any connected tool can instruct DialLink's AI voice agents to make calls, conduct surveys, or follow up on leads automatically.

Is my data secure with MCP?

Absolutely. All MCP interactions follow enterprise-grade security standards to ensure your data remains safe.

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