Simplify Internal Communications with Shared Contacts
Effective internal communication is essential for business success. DialLink's cloud phone system offers a shared contacts feature that gives your teams instant access to up-to-date, centralized contact information, eliminating the hassle of manual requests and scattered spreadsheets. By simplifying contact sharing, you improve data accuracy and empower sales and support teams to deliver faster, more personalized service.
Eliminate manual contact sharing
Shared contacts save time by giving employees instant access to accurate, up-to-date information - no more manual requests, screenshots, or copy-pasting from emails.
Improve data accuracy across teams
Centralized contact sharing reduces duplicates and inconsistencies. Updates are instantly visible to the entire team, ensuring everyone is working with the most accurate information. If someone is unavailable, others can easily access the contact with no need to dig through emails or spreadsheets.
Ensure faster customer support and sales
Sales and support teams get instant access to enriched customer details, even if they weren't the original contact. This reduces handover delays, prevents repeated questions, and enables faster, more personalized service.
Frequently Asked Questions
Who can access shared contacts within my organization?
When you share a contact with a team in DialLink, everyone on that team can access the contact details. This makes it easy for team members to stay aligned and find the right information without manual requests.
How do I share a contact with my team in DialLink?
Sharing a contact is simple. Open the contact record in DialLink, click the "Share" button, and select the team you want to share it with. The contact will instantly appear in their contact list.
Will contact updates be automatically visible to everyone?
Absolutely. Any updates made to a shared contact like phone numbers and email addresses, are instantly synced across all users with access. This ensures everyone is always working with the most current information.
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