AI-Enabled IVR system
DialLink’s interactive voice response (IVR) system automates and streamlines inbound call handling by providing flexible self-service options for callers.
Interactive voice response solutions for your business needs
Today, callers demand fast connection with someone who can help them with their requests. The IVR system in DialLink helps you deliver top-notch service by routing calls to the most qualified agent or an appropriate self-service option. You can easily configure call routing options and create custom audio greetings for different situations. By ensuring callers are greeted and automatically steered to the appropriate parties, this interactive voice response (IVR) technology saves time for both your agents and customers while driving brand loyalty.
Create voice menus that sound natural
Eliminate the hassle and expense of locating and engaging expensive voice actors and sound engineering services just to create a voice menu that directs callers to the right parties. With DialLink, you can simply type the text you want, and the AI-enabled IVR technology will voice it with remarkably natural intonation.
Update your IVR menus as your business grows
As your business needs evolve, avoid the costly ordeal of either locating the original voice actor or re-recording your entire menu. DialLink empowers business growth by enabling you to update a single option or even change the entire logic of a multi-level menu whenever you need to.
Build complex IVR menus with ease
IVR options in DialLink are fully customizable — without the complexity inherent in legacy solutions. If you need a flat, simple voice menu without unnecessary transitions, you can configure one in minutes. If you need a more complex setup, you can easily build a multi-level IVR menu to distribute calls based on a more sophisticated set of criteria.
And even more about AI-enabled multi-level IVRs
Flexible call routing options
Our interactive voice response system enables you to forward calls to a particular user, a user’s voicemail, a call queue, another auto-receptionist, or the voicemail of any auto-receptionist.
IVR in the language your callers speak
The AI-enabled IVR includes a wide selection of artificial voices, both female and male, and supports 25+ languages, so you make callers feel welcome.
FAQ about AI-enabled multi-level IVRs
What is interactive voice response (IVR) and what benefits does it offer?
An interactive voice response system (IVR) is a standard way to automate the handling of incoming calls. Multi-level IVRs enable businesses to build more complex sets of options to ensure callers are directed to exactly the right team. DialLink IVRs are powered by artificial intelligence (AI) technology that can quickly convert any written script into a voice recording that sounds just like natural human speech. As a result, you can quickly create IVRs — and modify them at any time — without the expense and hassle of hiring voice actors and purchasing special recording equipment or services.
How does the multi-level IVR work?
Simply put, an interactive voice response routes inbound calls to available agents based on the caller’s verbal responses or keypad strokes. IVR menus work as a sort of self-service options for callers, which helps businesses be more effective in call handling while saving all the time and money they’d otherwise spend on human receptionists. IVR is integrated right into the DialLink business phone system, so you don’t need to purchase any additional technology.
How do I set up my IVR menu?
To set up the menu, simply use the intuitive user interface to specify the call routing options you choose. Then supply the greetings you want callers to hear for each menu option, by either providing an audio file, recording the greeting using your microphone, or writing a script that our AI will use to generate a natural-sounding audio clip. As your business needs evolve, you can easily rearrange or rebuild your menu and replace the greetings using any of the same options.
