Call Queues Feature
Cloud phone system DialLink allows you to minimize wait time and make it easy to manage incoming calls with call queues feature
Handle multiple calls professionally and never miss a single call
DialLink makes it easy to manage incoming calls effectively and automatically route them to the right destination. The call queue feature minimizes wait time to improve customer satisfaction, while distributing the workload fairly to reduce stress on your agents.
Handle more calls and minimize abandoned calls
Don't give callers any reason to hang up and take their business elsewhere! With DialLink, you can automatically route calls to different agents to cover more calls, provide callers with useful information while they're on hold, and even offer the option to request a call back instead of waiting.
Customize the call queues to meet your business needs
Easily create audio messages tailored to your business; set your time zone and operating hours; control the maximum wait time and the maximum number of calls in the queue; choose your routing options and hold music; and so much more!
FAQ about call queues
What is a call queue?
A call queue is a method for organizing incoming calls that your operators can't immediately pick up. In other words, a call queue is a virtual waiting line.
How does a call queue work?
Instead of getting a busy signal, callers are placed on hold, where they might hear music or pre-recorded messages about their estimated wait time and their other options.
How can a call queue benefit my business?
A phone queue helps ensure callers never get a busy signal or endless ringing without any answer. As a result, call queues can improve customer satisfaction and enhance brand loyalty, reduce abandoned calls, distribute the call workload fairly, and reduce staffing costs.
What are routing options?
DialLink empowers you to choose how to distribute calls among your operators. For example, you can rotate through your agents in order or direct the next incoming call to the specialist who has been idle for the longest time.
Get started with DialLink today
Simplify call, text, and contact management with automated call routing,
AI call summaries, and local and international numbers.
