Eliminate Missed Calls with Business Call Forwarding
Every missed call is a lost opportunity to connect with a customer or prospect, and a risk that they will choose to take their business to a competitor instead. The DialLink cloud phone system ensures that no call goes unanswered by providing an automated call forwarding feature that routes inbound calls to team members, different departments, or other designated destinations.
Prevent missed opportunities
Call forwarding keeps your small business connected by ensuring that every type of call reaches the right recipient. By redirecting customer calls to an alternative business phone number or cell phone, you can respond promptly to clients and never lose business due to missed customer calls.
Keep your business always available
DialLink's call forwarding feature keeps your customer service running beyond business hours by automatically redirecting customer calls to voicemail or a designated after-hours number.
Improve the caller experience
With the DialLink call forwarding service, you can ensure important customer calls are never missed, even when you're away. For example, while you're on vacation, you can temporarily forward your calls to team members who will be covering for you.
International Sales Coordinator, Logistics Company
Frequently Asked Questions
What is call forwarding?
Call forwarding is a business phone system feature that redirects inbound calls from one business phone number to another destination, such as a cell phone, another team member, or a different department. This call routing system ensures you never miss important customer calls, even when you're unavailable.
How does call forwarding benefit my business?
Call forwarding ensures you always stay connected to your customers, even when you're not at your desk. It improves customer satisfaction by minimizing missed customer calls, enhances employee productivity, and ensures business continuity during vacations and emergencies. It also helps small business maintain availability beyond business hours by routing calls to voicemail or after-hours numbers.
Is there a limit to the number of phone numbers I can forward calls to?
Yes, DialLink lets you forward each business phone number to a single destination, such as a cell phone or another line.
Can I set different call forwarding rules for different times of the day?
Yes, you can set up call forwarding rules based on business hours and time of day. For instance, you can forward customer calls to one number during business hours and a different number after hours.
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