What's New in DialLink: Quick Actions and Desk Phone Contact Sync

This month's updates focus on reducing the number of clicks it takes to act on calls and messages and making sure the contacts your team already uses appear on your desk phones too. 

Here's a look at what's new. 

Take Action Faster across Calls, Voicemails, Contacts, and Messages

Many everyday tasks in a phone system come down to the same few actions. Getting to those actions usually means navigating into individual records first. Now you can right-click any item in your Calls, Contacts, Voicemails, or Conversations list to open a quick action menu. Block a number, manage a contact, or act on a message in one click, without leaving the list. 

Access The Same Contacts on Your Desk Phone and in the Diallink App 

Desk phones connected to DialLink now display contacts synced from HubSpot, Salesforce, Google Contacts, and Microsoft 365 Contacts. When a team member looks up a contact on their handset, they see the same up-to-date information as in the DialLink app, with no manual entry and no separate list to maintain. 

This means teams that switch between their desk phone and the DialLink app throughout the day no longer have to keep two contact lists in sync themselves. 

Learn more about contact management in DialLink > 

Bug Fixes and Performance Improvements 

This release also includes a set of fixes and stability improvements. These address reported issues across billing, integrations, call handling accuracy, and app stability, improving the overall reliability of the platform. 

 

Stay tuned, more updates are on the way. 

Ready to see the latest updates in action? Try DialLink free for 7 days.