What’s New in DialLink: AI Voice Agents and Native Integrations

In our July release, we’ve made major improvements to DialLink’s AI voice agents, making them a central part of your business operations. These updates enable agents to seamlessly integrate with your business tools and transfer calls with full context. Additionally, we've expanded the platform's capabilities with native integrations, giving you greater flexibility and efficiency in managing your workflows. 

Here’s what’s new: 

Streamline your operations by integrating AI voice agents with your business tools 

DialLink’s AI voice agents can now integrate with your favorite tools through the new MCP (Model Context Protocol). With MCP, AI agents can not only access and update data but also take action, helping automate routine tasks and save time. 

With this integration, AI voice agents become a direct part of your business workflows, not just call handlers. 

Common use cases: 

• Scheduling: Connect to Cal.com to book or reschedule appointments during calls  
• Customer service: Pull contact details and conversation history from Intercom to resolve inquiries faster  
• Lead capture: Sync with HubSpot to create and update records, retrieve data, and log call notes automatically

Learn more about AI voice agent integrations > 

Ensure a frustration-free call transfer from AI voice agents 

Last month, we introduced keyword-based call transfers for AI voice agents, making call routing more precise for incoming inquiries. To further enhance the experience for your customers, we’ve added a warm transfer feature for AI voice agents. Now, even if the first point of contact is an AI agent, you can be confident that your human agent will receive all the important context, such as the caller’s name, intent, and conversation history, before the call is transferred. This ensures a smooth and natural conversation flow for your customers, without requiring them to repeat themselves. 

Never miss important conversations with instant Microsoft Teams notifications 

Connect your Microsoft Teams account with DialLink through the native integration to receive real-time notifications for missed calls, text messages, and voicemails directly in Teams channels or individual direct messages. 

Centralize your customer data by integrating DialLink with Salesforce 

Enhance your sales and support workflows while ensuring accurate, up-to-date customer data by seamlessly integrating DialLink with Salesforce. DialLink’s native integration automatically syncs contact details, including names, phone numbers, email addresses, company names, and job titles, between both platforms. 

All calls made in DialLink, whether by humans or AI, are automatically logged in Salesforce. This includes call details, AI-generated summaries, transcriptions, action items, and links to recordings. Voicemails, text and WhatsApp for Business messages are also automatically logged in Salesforce for comprehensive, unified customer records. 

Stay responsive with message auto-reply

Provide immediate acknowledgment of inquiry receipt, set clear expectations for response times, and even offer helpful information or resources with automated message reply. Make sure your customers always hear back from you, even when no one is immediately available to reply. 

Stay organized with an action-focused homepage in the DialLink desktop app 

Keep your day on track with a homepage that highlights everything that needs your attention — from missed calls and voicemails to AI-handled calls and new messages. DialLink’s AI captures key tasks from your calls automatically, so you can skip manual note-taking and focus on what matters. 

Stay tuned, more updates are on the way!