What’s New in DialLink: AI Call Tagging, Call Transfers and Knowledge Bases for AI Voice Agents

We’re back with another round of updates designed to make your business communications faster, smarter, and more efficient. This month, we introduced several new AI-powered features that improve call management and business messaging.

Let’s take a closer look.

Quickly understand the purpose of every call with AI call tagging

Does your business struggle to keep calls organized? DialLink’s AI-powered call tagging automatically assign tags to both inbound and outbound calls based on your custom categories and the content of each conversation.

These smart tags work like virtual labels, helping sales, support, and customer experience teams quickly identify qualified leads, flag recurring issues, and stay organized. It’s a simple way to reduce manual work, save time, and gain actionable insights from every call.

Ensure accurate escalation with seamless call transfers for AI voice agents

While DialLink’s AI voice agents can handle a wide range of tasks independently, some situations still require assistance from a human agent or specific department. In those cases, the AI listens, identifies intent, and seamlessly transfers the call to the appropriate person or team based on provided keywords.

This ensures more accurate call routing and prevents customers from being transferred to the wrong destination.

Learn more about call transfer for AI voice agents ->

Train your AI voice agents with business-specific knowledge bases

Connect your AI voice agents to knowledge bases, enabling them to deliver accurate, business-specific answers in every interaction. This eliminates discrepancies, reduces the risk of misinformation, and ensures customers always receive consistent, reliable information. You can also tailor each agent for specific roles, such as tech support, billing, or sales, by providing targeted knowledge and content.

Respond faster to text messages with AI-suggested message replies

DialLink’s AI understands the context of each conversation and suggests relevant responses you can send with just a tap. Need to customize it? Simply edit and hit send. Over time, the AI adapts to your communication style and tone, helping you stay fast, consistent, and on-brand across every customer interaction.

Manage voicemails directly from your desk phone

Easily manage voicemails right from your desk phone — listen, replay, and delete voice messages without switching devices.

Stay tuned, more updates are on the way!

Ready to see the latest updates in action? Try DialLink free for 7 days.