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The 18 Best Audio Prompts and Hold Messages for Call Queues
Companies of all sizes and markets can benefit from adding a call queue option to their call center; a reputation for excellent customer experience can dramatically influence the growth of your business. Effective call queue messages are an important and integral part of creating this experience. They create the first impression of your company and set the tone for the initial conversation, directly impacting customer loyalty.
Here are a few audio queue services examples suitable for any business to ensure your customers stay engaged (and awake!) while waiting on hold. Feel free to implement these ideas, or use them as a jumping-off point for creating your own call queue audio messages that match your support center needs.
These are examples of phone queue audio messages that customers hear when they are directed to an available specialist:
These are a few audio messages examples that play when a customer enters the waiting call queue:
These are regularly repeated audio messages (oftentimes every 2 minutes) informing customers they are still in the waiting queue:
These are audio messages that can be played when the waiting queue is full:
These are audio messages after callers request a callback:
These are popular audio messages to play when customers have been waiting in the call queue for the maximum amount of time:
These are return call messages that are being played to a caller when the system initiates a return call:
A simple process improvement, such as a call queue option with professional and friendly audio messages, can help you build stronger relationships with customers by earning their loyalty, facilitating connection with the right specialist, increasing handling calls, and minimizing abandonment rates.
Equally important regularly reviewing your cloud PBX call queue settings, as well as call queue audio messages, to meet customer expectations and improve customer service. It may very well give you the edge you need over your competitors.
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The DialLink Editorial Team
The DialLink Editorial Team creates expert content to help businesses simplify communication, improve customer experience, and leverage AI-powered phone solutions. Drawing on deep experience in SaaS, cloud telephony, and small business and startup technology, the team delivers practical insights, product updates, and actionable advice for small business owners, startup founders, and customer service teams.
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