The Business Phone System for Franchises
Running a franchise means managing dozens of locations while ensuring every customer receives a professional experience. DialLink’s AI-powered business phone system gives franchises the tools to manage communication and deliver consistent service across every location.
Streamline Phone Operations Across All Locations
Manage all phone numbers in one system
Use one centralized toll-free number, assign local numbers to each location, or combine both. Everything is managed easily from one unified system.
Customize call routing for each location
Route calls through a single phone menu for all locations or create separate menus for each franchise to customize call flows. You can easily set business hours and routing rules using a simple, intuitive interface.
Connect with Customers on Preferred Channels
Send SMS from your business number
Confirm appointments and send promotions from your franchise’s official phone line.
Create interactive messaging with RCS
Deliver rich, branded messages with images, carousels, and action buttons to increase engagement and drive conversions.
Add WhatsApp for Business as a contact channel
Give customers a familiar, convenient way to reach your franchise through WhatsApp for faster communication.
Collaborate Within and Across Locations
Ensure smooth handoffs between locations
Seamlessly transfer calls between offices or stores with full context so customers never have to repeat themselves.
Connect teams across locations
Use internal chat to align with teams in your office or quickly loop in other locations when you need information or support.
Ensure Consistent Brand Experience with AI
Maintain consistent brand voice across offices
Create a shared library of on-brand audio greetings. Locations can use standard recordings or customize regional versions, while still maintaining a unified brand identity.
Track call outcomes across locations
AI-generated call summaries and action items help you evaluate performance, optimize workflows, and keep every franchise aligned with your service standards.
Record calls for training and quality control
Automatically store recordings across locations for coaching, compliance, and dispute resolution so nothing is missed.
Why Franchises Choose DialLink
Centralized control with local flexibility
Manage all franchise locations from one platform while allowing location-specific customization.
Scales effortlessly as you grow
Add new franchisees in minutes without IT help or hardware, keeping expansion smooth at every stage.
Quick setup and easy management
Launch your phone system fast with an intuitive interface designed for multi-location simplicity and control.
Connect DialLink to Your Franchise Tools
Integrate DialLink with the business applications your team already relies on.
Frequently Asked Questions
What is a business phone system for franchises?
A business phone system for franchises is a cloud-based communication platform that connects all franchise locations under one unified system. It centralizes call management, allowing businesses to easily handle call routing, voicemail, and customer inquiries across multiple branches. With built-in automation, such as AI voice agents, auto-receptionists, and call queues, franchises can reduce manual workloads, improve response times, and deliver a consistent customer experience across every location. Because it’s cloud-based, there’s no need for complex on-site hardware or IT staff, making it simple to scale as new locations are added.
How can AI voice agents benefit my franchise?
AI voice agents automate repetitive calls, handle order and service inquiries, and capture customer information, all powered by knowledge bases that can be tailored to each franchise location. This helps your team stay efficient, deliver accurate information, and provide consistent service without adding staff.
Can I manage multiple franchise locations from one platform?
Yes. DialLink allows you to centralize management while offering individual control for each location’s business hours, custom greetings, and call flows.
Can I integrate DialLink with my franchise CRM or POS?
Yes. DialLink offers CRM integrations and open API access, making it easy to connect your phone system with franchise management platforms, POS systems, and other business tools.
What happens if all agents are busy at a location?
DialLink offers a wide range of call management features like AI voice agents, call queues, automated callbacks, and call overflow routing to ensure no customer inquiry is ever missed.
Does DialLink support toll-free and local phone numbers?
Yes. You can assign local phone numbers to individual franchise locations for a local presence or set up a toll-free number to serve customers nationwide.
How quickly can I add new franchise locations?
With DialLink’s easy setup, new locations can be onboarded in hours with no IT team or hardware installations required.
