Connect and Scale Your Team with DialLink’s Remote Call Center
As companies adopt flexible work models, seamless communication and connectivity become more crucial than ever. With DialLink’s cloud-based phone system, remote agents can work from anywhere in the world while delivering excellent, timely customer service. Everyone can make and receive calls and messages from any location with an internet connection, whether they’re at home, in a coffee shop, or on the go.
Empower teams to collaborate seamlessly across time zones
Accurately capture all critical call information without manual note-taking. AI generates key insights and action items, applies predefined call tags, helping remote teams stay organized and aligned with next steps. AI-powered transcripts and summaries make it easy to review discussions quickly and keep everyone on the same page.
AI Transcripts
Get accurate call and voicemail transcripts
Call Summaries
AI-generated summaries after each call
Action Items
Automatically extract next steps and follow-up tasks
AI Call Tagging
Auto-label calls based on topic or intent
Call Recording
Record calls for training or compliance
Sentiment Analysis
Get insight into each call
Deliver uninterrupted customer service, regardless of working hours
Rely on AI voice agents connected directly to your company’s knowledge base to handle routine inbound and outbound calls.
They can route inquiries based on the context of the conversation while respecting custom business hours. When live support is needed, calls are transferred with full context, enabling human agents to step in seamlessly.
Additionally, you can integrate AI voice agents with your business tools via MCP, allowing them to perform actions across your systems.
Ensure seamless operations for remote contact centers
Optimize productivity and customer service by allowing agents to easily update their on-duty status, and getting automated alerts when no agents are available. Call overflow handling and call queues help manage high volumes, while ring groups ensure incoming calls are picked up quickly by any available team member.
Operator Status
Agents can easily set their on-duty availability
No On-Duty Alerts
Get notified when no agents are available
Caller Overflow Handling
Automatically route callers when lines are full
Call Queues
Manage high volumes with virtual waiting lines
Automated Callback
Offer a callback instead of keeping callers on hold
Ring Groups
Calls are picked up by the first available teammate
Simplify customer messaging for faster responses
Combine SMS, WhatsApp messages, and calls into a single interface to keep every customer interaction visible and organized. With full communication history in one place, distributed teams can stay aligned on customer context and effortlessly pick up conversations right where they left off. AI-suggested replies help your team respond more quickly and deliver consistent service across channels.
Business Messaging
Engage with customers through text messages
WhatsApp Integration
Add WhatsApp messages alongside calls and SMS
AI-Suggested Replies
Speed up response with context-aware replies
Keep your remote teams connected anywhere, anytime, on any device
Enable efficient remote work with no limitations. Mobile and desktop apps offer remote agents the flexibility to work from any device, while the web-based app ensures access from any browser. Plus, enjoy quick setup with no additional hardware needed.
Maintain a local presence regardless of team location
Build customer trust with local and toll-free numbers. Displaying your caller ID name ensures instant recognition, prevents calls from being routed to spam, and increases pickup rates.
Satisfied User in the Computer Software Industry on G2
Frequently Asked Questions
What is difference between traditional call center and remote call center?
A traditional call center operates from a fixed office, requiring on-site agents, dedicated infrastructure, and higher overhead costs. In contrast, a virtual contact center leverages virtual call center software, enabling remote work, reducing expenses, and offering greater flexibility. By integrating multiple communication channels, such as voice, chat, and email, a remote setup enhances agent performance and customer experience. For small businesses, a cost-effective remote call center eliminates the need for expensive office space while maintaining high service quality.
What equipment do I need to set up a remote phone system?
To set up a remote phone system, you’ll need a reliable internet connection, VoIP-compatible devices such as IP phones or headsets, and a computer or smartphone with the necessary apps. A cloud-based system like DialLink requires minimal hardware, making it an ideal solution for remote work.
Can I keep my business phone number when switching to a remote call center software?
Yes, you can retain your business phone number when transitioning to a remote-friendly phone system. Our number porting process allows you to transfer local, national, mobile, and toll-free numbers from over 100 countries so your customers can continue to reach you using the same number.
Can I integrate my virtual call center solutions with other business tools?
Yes, many cloud-based remote phone systems offer integration capabilities with a wide range of business tools. The DialLink phone system integrates readily with CRM software, project management tools, helpdesk platforms, email systems, and more. These integrations help streamline workflows, improve team collaboration, and enhance customer service by ensuring all communication is easily accessible and organized within the tools your team already uses.
How are DialLink features priced?
DialLink offers three basic pricing plans, along with an add-on that can be bundled with any plan. For more information, visit our pricing page.
Discover more solutions from DialLink
Looking for a more efficient way to manage communications for remote teams?
Discover how DialLink can keep your distributed teams connected and providing excellent customer support while working from home or anywhere else.
