Stay Connected No Matter Where You Are with Excellent Remote Work Capabilities

Many employees simply don’t need to be in the office to be productive. Moreover, remote work enables companies to hire talent globally, reduce costs, and outperform competitors. DialLink provides extensive remote work functionality to keep your staff connected anywhere, anytime.

Place and receive calls anywhere, anytime, on any device

The “workplace” is no longer limited to the corporate office or even the home office. Today, employees need to be able to collaborate and communicate effectively from anywhere. DialLink’s cloud-native technology empowers employees to stay connected and productive regardless of their location — no additional hardware needed.

Quick and easy setup

Get set up in minutes and start making and receiving calls instantly.

Number porting

Retain your current phone numbers for a seamless experience for everyone.

Full-service web UI

Customize user preferences and manage system settings for the entire organization.

iOS and Android apps

Place and answer calls from your mobile device and still maintain a single, unified call history.

Don’t sacrifice quality for mobility

Many organizations today are embracing the hybrid work model to attract and retain the best talent and reduce costs. But they cannot afford to let the quality of collaboration and customer service slide because their workforce is no longer tied to the corporate office. DialLink helps distributed teams stay engaged with customers and each other, keeping all conversations on track and delivering great customer experience.

Multi-level IVR menus

Automatically direct callers to the right agent, team, or self-service option.

Call forwarding

Minimize unanswered calls by forwarding calls to another phone number.

Cold and warm call transfers

Assist callers better by transferring them to someone with the required expertise.

Parallel calls

Put a conversation on hold and start or accept another call on the same or a different line.

Stay fully armed, even while wearing sweatpants

There’s a secret to ensuring high productivity among a remote or hybrid workforce: Give employees the tools they need to succeed. DialLink provides a wealth of easy-to-use features that enable employees to communicate and collaborate seamlessly, in or out of the office.