The Business Phone System for Educational Institutions
Managing communication across students, parents, faculty, and staff requires a system that's reliable, accessible, and easy to use. DialLink’s business phone system brings all your school or campus communications into one platform, allowing you to handle calls, send messages, coordinate with your team, and automate routine inquiries with AI voice agents.
Streamline Communication Across Your Institution
Easily manage phone lines across departments and campuses
Set up local or toll-free numbers for admissions, student services, administration, or alumni relations. Keep your existing numbers with automated porting and manage all lines centrally.
Route calls to the right department automatically
Build custom call routing to direct incoming calls based on caller needs. Send admissions inquiries to enrollment teams, route parent questions to student services, and direct operational requests to the appropriate office.
Ensure every parent and student call is answered
Handle peak enrollment seasons or school emergencies with call queues and ring groups, helping your team respond quickly to every student and parent call.
Reach Students and Parents on Their Preferred Channels
Send notifications and updates via SMS
Deliver emergency alerts, schedule changes, attendance reminders, and campus updates instantly through text messaging.
Connect with students and families on WhatsApp for Business
Chat with students and parents instantly through WhatsApp to ask questions and provide quick, real-time support.
Coordinate Across Departments in a Unified Platform
Give staff access to shared departmental lines
Shared phone numbers with full call and message history let any team member assist students or parents with complete context.
Transfer students to the right resource instantly
Warm transfer calls to other specialists with full context, or add them into ongoing conversations to resolve student issues without callbacks.
Collaborate internally on student matters
Discuss student situations, coordinate responses, and align on next steps using internal threads within the same conversation.
Automate Routine Tasks with AI
Get actionable notes from every call
Maintain detailed student records and administrative files without manual note-taking by using AI to generate accurate call transcripts and summaries.
Create campus greetings for every season
Generate custom phone greetings for registration periods, holidays, summer break, and special events using AI text-to-speech.
Offload Admissions and Support Calls to
AI Voice Agents
Provide 24/7 support with an AI receptionist that answers questions about admissions, registration deadlines, campus hours, directions, and program information. AI voice agents can collect inquiry details, schedule campus tours, and transfer calls to staff.
Why Educational Institutions Choose DialLink
Budget-friendly for education
Get professional communication tools that can fit into your limited budgets.
Easy to set up and manage
Launch quickly with an intuitive dashboard that requires no IT support or complex configuration.
Access from anywhere on campus
Staff can manage calls and messages from any device, including desktop, mobile app, web browser, or desk phone.
Connect DialLink to Your Essential Educational Tools
Integrate DialLink with the business applications your team already relies on.
Frequently Asked Questions
What is the best phone system for schools and universities?
A business phone system like DialLink allows educational institutions to manage all students and parents' calls and texts in one platform while leveraging AI to automate routine calls and scheduling.
How can AI voice agents help schools?
AI agents can answer common questions, route calls, collect attendance reports, and reduce administrative overhead.
Can we use our current phone numbers?
Absolutely. DialLink allows you to port existing numbers with zero downtime.
Does DialLink work for remote staff or hybrid learning environments?
Yes. Our web, desktop, and mobile apps allow faculty and staff to handle calls from anywhere securely.
Is DialLink accessible for staff with disabilities?
Yes. The platform includes screen reader support, keyboard navigation, and other features aligned with ADA requirements.
