Cloud Phone System and AI Voice Agents for Education
DialLink gives educational institutions — from K-12 schools to universities — the tools they need to modernize communication, reduce manual work, and stay compliant. Our AI-powered cloud phone system helps schools stay accessible to students, parents, and staff while automating routine inquiries and improving responsiveness. With built-in support for accessibility and privacy requirements, DialLink makes it easy to scale communication across campuses without adding an administrative burden.
Automate Routine Inquiries and Free Up Staff Time
Handle common calls, such as attendance, schedule inquiries, or general questions, with AI voice agents. Reduce hold times and allow front-office staff to focus on in-person needs by automatically answering and routing incoming calls to the appropriate department based on predefined keywords. Additionally, AI agents can connect to your scheduling tools, such as Cal.com or Calendly, to book appointments.
AI Voice Agents
Automate call handling with AI agents
AI Knowledge Base
Power AI voice agents with calendars, policies, FAQs
AI Call Tagging
Automatically categorize calls for easy reporting
Call Queues
Manage peak call volumes without extra staff
MCP Integration
Integrate AI voice agents into your business workflows
Automated Callback
Offer parents and students a no-wait option
Stay Responsive After Hours and During Emergencies
Schools and universities often face after-hours inquiries or need to deliver emergency messages. DialLink ensures you're reachable anytime, while respecting robocall rules and offering opt-out options for non-urgent updates.
Auto-receptionists
Ensure every call is answered, even after hours
Business Hours
Customize call routing for holidays and weekends
AI Transcripts
Easily review what came in overnight
Caller Overflow Handling
Stay responsive during high call volume
Call Forwarding
Route critical calls to on-call staff
Custom Hold Music
Share updates or announcements while callers wait
Streamline Student and Parent Communication Across Channels
Leverage SMS and WhatsApp as additional communication channels to engage with students and parents. Manage all interactions from one unified inbox, giving your team complete visibility into every conversation. Quickly understand inquiries, share important academic resources, and provide timely updates on schedules, grades, or events.
Protect Student Data and Ensure Accessibility
With FERPA, ADA, and other compliance requirements, schools need secure and inclusive communication tools. DialLink supports privacy-protecting call workflows and accessibility for all users, including those with hearing or visual impairments.
Why Schools and Universities Choose DialLink
Built for busy school offices
From handling high-volume attendance lines to routing new student inquiries, DialLink reduces call chaos without adding headcount.
AI that does more than talk
From call summaries to intelligent routing, DialLink helps administrators and staff stay organized and responsive without manual effort.
Secure and compliant communications
Helps schools meet privacy, consent, and accessibility expectations with ease.
Frequently Asked Questions
What is the best phone system for schools and universities?
A cloud phone system like DialLink with AI automation, accessibility features, and built-in privacy controls is ideal for modern educational institutions.
How can AI voice agents help schools?
AI agents can answer common questions, route calls, collect attendance reports, and reduce administrative overhead.
Can we use our current phone numbers?
Absolutely. DialLink allows you to port existing numbers with zero downtime.
Does DialLink work for remote staff or hybrid learning environments?
Yes. Our web, desktop, and mobile apps allow faculty and staff to handle calls from anywhere securely.
Is DialLink accessible for staff with disabilities?
Yes. The platform includes screen reader support, keyboard navigation, and other features aligned with ADA requirements.
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