The Business Phone System for Auto Dealerships
Auto dealerships manage a steady flow of sales calls, service appointments, test-drive requests, and parts inquiries. DialLink brings calls, messages, and internal chat together in one platform, keeping your sales, service, and parts teams perfectly aligned.
Streamline Communication Between Sales and Service Teams
Manage multiple locations and lines easily
Create a single toll-free number for all inquiries or assign unique numbers for every department from one system.
Route calls instantly to the right department
Automatically direct every incoming call to sales, service, or parts based on menu selection or business hours.
Ensure every call gets answered fast
Set up groups so calls ring multiple salespeople at once or set up call queues during peak hours to make sure no potential buyer or service customer is left waiting.
Engage with Customers on Their Preferred Communication Channel
Send instant updates via text message
Text customers about vehicle arrivals, service completion alerts, test drive confirmations, or financing approval updates directly from your business number.
Share vehicle photos and videos on WhatsApp
Send vehicle walkarounds, feature highlights, and inventory updates through a verified WhatsApp Business account that uses your dealership’s official name.
Create engaging promotions with RCS messaging
Send interactive, branded messages featuring new arrivals, limited-time offers, or service specials with rich media, carousel images, and action buttons that drive conversions.
Coordinate Seamlessly Across Sales, Service, and Parts
Give your team shared access to customer communications
All teams can access shared phone lines with complete conversation history, ensuring smooth customer handoffs between departments.
Transfer calls between departments with full context
Easily move customers between sales, finance, service, or parts while preserving full call details for seamless handoffs.
Discuss deals and service issues internally
Collaborate through internal chat threads to confirm vehicle availability, approve pricing, or schedule service appointments without leaving the conversation.
Save Time with AI-Powered Automation
Capture every detail from sales and service calls
Automatically generate call transcripts, summaries, and action items, eliminating the need for manual notetaking.
Reply to customer texts in seconds
Use AI-suggested replies that adapt to each conversation, allowing you to respond to customers quickly with just a few clicks.
Create department-specific greetings instantly
Generate natural-sounding phone greetings for sales, service, and parts using AI text-to-speech.
Why Auto Dealerships Choose DialLink
Big features, small business price
Get advanced tools like AI, automation, and call routing at a price built for small business budgets.
Simple setup and management
Launch in minutes with an intuitive dashboard; no IT team or technical setup required.
Works on any device
Handle calls and messages seamlessly from your desktop, mobile app, web browser, or desk phone.
Connect DialLink to Your Auto-Dealership Tools
Integrate DialLink with the business applications your team already relies on.
Frequently asked questions
What is a business phone system for auto dealerships?
A business phone system like DialLink allows auto dealerships to manage client calls, messages, and voicemails from any device. It automates routine inquiries such as appointment scheduling, inventory availability, financing questions, and test drive bookings. This reduces manual work, speeds up response times, and allows sales and service staff to focus on closing deals and delivering great customer service.
How can AI voice agents help auto dealerships?
AI voice agents automatically handle sales inquiries, schedule service appointments, collect lead information, qualify prospects, and route calls to the right department.
Can DialLink help reduce missed calls and lost sales?
Yes. DialLink's AI ensures that every inbound call and inquiry is captured and logged, even if your team is unavailable. This helps minimize lost leads and improves sales conversion rates.
Does DialLink integrate with dealership CRMs?
Absolutely. DialLink integrates with many leading CRM platforms, automatically syncing call logs, lead data, and customer contact information.
Is call recording compliant for auto dealerships?
Yes. DialLink offers encrypted call recordings, supports recording disclosures, and helps dealerships stay compliant with FTC, TCPA, and two-party consent laws applicable in North America.
Can I keep my dealership's existing phone numbers?
Yes. DialLink supports number porting with no downtime, allowing you to retain your current contact information.
Is DialLink suitable for multi-location dealerships?
Absolutely. DialLink supports multi-location dealerships with easy-to-add local phone numbers. It also offers custom business hours and call routing that can be customized for each location.
