Call routing

Discover what PBX is, how it has evolved from traditional systems to cloud solutions, and how it is now part of broader cloud-based business tools.

Learn what a hunt group is, how it works, how it differs from other call routing features, and how to set one up to reduce missed calls and improve response times.

Learn what an inbound call center is, how it differs from outbound call centers, and when outsourcing might be the right choice for your small business.

Discover what a business phone system is, how it works, and which modern phone systems are best for small businesses and startups.