Handle Inbound Calls Professionally without Hiring Human Receptionists

Whenever a caller reaches out to your business, you need to provide an effective response, no matter how busy you are. See how DialLink helps SMBs handle all inbound calls professionally with far less effort, facilitating strong customer relationships.

Business professional using cloud phone system to manage incoming calls efficiently

Manage your call flow 24/7 and make a great first impression

Handling incoming calls manually results in overloaded receptionists and constant business interruptions. Plus, when callers hear a busy signal or have to queue up for a long wait, they are likely to give up on the call — and your business. Inperium Talk offers SMBs the automated call handling features that previously only large enterprises could afford. Now you can minimize abandoned calls and deliver a positive caller experience at all times.

Smart auto-receptionists

Ensure calls are answered day and night with auto-receptionists that never sleep or take a break.

Automated callback

Let callers opt for a return call instead of waiting in line on the phone.

Custom automated greetings

Create custom greetings using your mic, MP3s, or AI-based text-to-speech technology.

Route calls the smart way and save everybody time

Routing inbound calls to the right person or team based on factors like time of day, employee availability, or reason for the call used to require human receptionists — a luxury that many SMBs simply cannot afford. DialLink offers automated call routing options that reliably connect callers to the right person or team, eliminating the need to expand your payroll.

Multi-level IVR menus

Automatically direct callers to the right agent, team, or self-service option.

Call forwarding

Redirect calls to another phone number to minimize unanswered calls.

Cold and warm call transfers

Easily transfer a caller to someone with the required expertise.

Answer calls even if you’re already on another line

When many calls roll in at the same time, SMBs have to scramble to keep up. But despite their best efforts, clients and prospects might still get a busy signal instead of the service they need. DialLink provides multiple ways to handle incoming calls, even at peak times, as well as to hold calls with multiple people at once, enabling your SMB to project a strong and professional presence.

Call queues and ring groups

Organize callers into queues and ring through to the whole team to answer more calls faster.

Parallel calls

Put a conversation on hold and start or accept another call on the same or a different line.

Call conferencing

Easily add multiple people to a call and hold a group conversation.

Receive calls anywhere, on any device, without breaking the bank

Modern businesses are no longer bounded by office walls, so they need tools that enable effective call handling when working from home and out in the field. No matter where work takes you, DialLink makes it easy to answer calls from your mobile device or desktop computer — at no extra cost.

iOS and Android apps

Answer calls from your iOS or Android phone and stay productive no matter where you are.

Easy access to voicemail

Listen to your voicemail messages — or simply read an accurate transcription.

Business call history

Review all your inbound and outbound calls, including missed calls, and call back in one click.

Be up and running in minutes and do more with less work

SMBs need to focus on their own products and services, not waste time struggling with a phone system that’s complicated to configure, difficult to manage, and a pain to use. DialLink offers plug-and-play deployment, quick and easy setup, and an uncluttered graphical interface, so you can enjoy a seamless calling experience and effective collaboration from day one.