Organize Incoming Calls to Capture More Business
Every time someone contacts your business, a prompt response is essential, no matter how busy you are. Missed calls, long hold times, and misdirected callers don't just frustrate people; they cost you customers. DialLink's business phone system gives you all the tools to organize incoming calls effortlessly, so no call goes unanswered and every caller reaches the right person.
Make your business easy to reach
Set up toll-free and local phone numbers to serve customers across regions. All numbers are managed within DialLink, giving you complete control and visibility over every incoming call.
Already have an existing phone number? Easily port it with automated number porting process.
Choose Your Local Phone Number
Capture every call with a 24/7 auto-receptionist
Eliminate front desk bottlenecks with an auto-receptionist that greets every caller professionally and routes them instantly to the right destination. Customize call flows based on your schedule: direct callers to live agents during business hours and seamlessly transition to voicemail or AI-powered support after hours.
Smart routing options for every scenario
Automatically direct incoming calls to:
IVR menus
Guide callers through phone menus so they can easily choose the department or service they need.
Call queues
Place callers in a virtual waiting line with hold music and callback options.
Ring groups
Send calls to multiple team members at once to ensure quick response.
Direct users
Route calls straight to an individual for direct handling.
Voicemails
Ask callers to leave a message, when no one is available, ensuring inquiry is captured.
Make call handling easy for your team
Give your team the tools they need to manage incoming calls smoothly, improving both caller satisfaction and team productivity.
Handle multiple calls at once
Juggle multiple conversations by putting one caller on hold while taking another.
Redirect calls automatically
Forward calls to other numbers based on availability and business hours.
Transfer calls with full context
Hand off callers smoothly to the right team member without repeating information.
Place calls on hold
Pause calls with music or custom messages while consulting colleagues or gathering information.
Get hours back in your day with AI
Stop spending time on administrative tasks that AI can handle instantly, so you can spend more time talking to customers.
Record calls automatically
Capture every conversation for quality assurance, training, and compliance.
Find any conversation in seconds
Automatically categorize and tag calls by topic or outcome for easy searching and reporting.
Read text instead of replaying calls
Get instant transcripts of calls and voicemails to quickly locate important information.
Get actionable notes from every call
Extract key discussion points and action items so you know exactly what to follow up on.
Connect DialLink to Your Essential Business Tools
Integrate DialLink with the business applications your team already relies on.
Frequently Asked Questions
What is inbound call management?
Inbound call management refers to the strategies and technologies businesses use to efficiently handle incoming customer calls. It involves organizing and optimizing call flow to ensure calls are answered promptly, routed to the appropriate agent or department, and resolved effectively.
What are the types of inbound calls?
Inbound calls can be categorized based on caller intent. Common types include:
Customer support calls: Clients seeking assistance with product issues or service disruptions
Inquiry calls: Questions about products, pricing, or company policies
Sales calls: Potential customers wanting to learn more about products or services before making a purchase
Order placement calls: Customers placing orders directly over the phone
Billing and payment calls: Inquiries about billing, payment processing, refunds, or invoices
Technical support calls: Requests for help with technical issues, installations, or product usage guidance
Complaint or feedback calls: Existing customers sharing feedback, lodging complaints, or seeking issue resolution
What are the key features of inbound call management?
The key features of inbound call management include:
Call routing: Directing incoming calls to the appropriate agent or department based on criteria like skill, availability, or urgency.
Interactive voice response (IVR): Automated phone systems that guide callers through predefined menus to help them quickly find answers or route them to the right resource without needing to speak to an agent.
Call queue: Organizing incoming calls into a queue, especially during high-volume periods, to minimize handling times and ensure calls are handled in order of priority.
Call recording: The ability to record calls for quality assurance, training, or compliance purposes. Real-time monitoring allows supervisors to listen in and provide guidance if needed.
Automated callback options: Allowing customers to request a callback instead of waiting on hold, reducing frustration and improving the customer experience.
AI-powered features: Features like sentiment analysis, voice recognition, and automated call transcription in inbound call center solutions help agents understand customer emotions, optimize conversations, and ensure efficient service.
24/7 AI voice agents: Using AI voice agents to handle calls during non-business hours or when inbound call center agents are unavailable, providing round-the-clock support without additional staffing.
CRM integration: Integrating inbound call management systems with customer relationship management (CRM) tools to provide agents with relevant customer information, enabling personalized customer interactions.
How can inbound call center services benefit both sales and support teams?
Inbound call center services streamline the way your sales and support teams handle incoming calls. By routing each call to the right person or department, your team can respond faster and more effectively — whether it’s closing a deal or resolving an issue. With a dedicated phone number and smart call routing, customers reach the right agent without delays. Plus, combining inbound and outbound call center capabilities helps your team follow up, upsell, or re-engage leads — all from a single platform.
How are DialLink features priced?
DialLink offers three basic pricing plans, along with an add-on that can be bundled with any plan. For more information, visit our pricing page.
