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Seamless Switch: How to Keep Your Existing Phone Number when Changing Providers
Many people prefer to keep their phone number even when they ditch their current service provider. After all, it’s a massive hassle to provide a new number to all of your friends, family members, service providers, and other contacts — and follow up to make sure that they actually update their records. Plus, it’s stressful knowing that you could very well end up missing important calls because you forgot to notify someone! Businesses are even more eager to keep numbers the same, since changing a business phone number can lead to customer loss and decreased revenue.
These factors can make both individuals and organizations quite reluctant to switch phone providers, even when they find better deals or improved services. Moreover, many people are simply unaware of their right to keep their current phone number when they change providers.
But the truth is, changing your phone provider doesn't mean you have to leave your phone number behind — you can keep your current phone number!
In this blog post, we will walk you through the process of porting your phone number and answer the most frequently asked questions about the number-porting process. With this information at hand, you can ensure a smooth transition.
Both individuals and businesses have a wide range of valid reasons to change phone providers but keep their current numbers. Here are some of the most common:
Phone number porting is the procedure of transferring a phone number from one provider to another. There are four types of number porting:
Simple porting involves a single phone number without complexities.
Standard porting involves 2–99 phone numbers that share the same address, carrier, and billing phone number.
Complex porting involves multiple addresses, carriers, or billing phone numbers.
Toll-free porting is the process of porting toll-free numbers. This process takes longer and requires more paperwork than other types of porting.
Porting your phone number is a straightforward process! Here are the steps:
Next, sign a document authorizing the new provider to transfer the numbers. Your new carrier will inform you of the porting date. The process usually takes 1–2 weeks from the time you submit your request.
When the porting process is finished, cancel your service with your previous provider.
You can transfer your number from your current provider to DialLink with no hassle and without any downtime — you won’t miss a single call! Moreover, it’s totally free from the DialLink side. (But be sure to ask your current provider about the terms of cancelling your agreement with them.) Please note that porting is currently available for continental US phone numbers only.
Here are the steps to take:
Then simply monitor the status of your request on the Settings / Phone Number Porting page. Be patient, since the process may take several weeks.
Porting your phone numbers to DialLink eliminates a wide range of headaches and costs while driving business growth. Establish a strong global and local presence, instill customer confidence, boost connection rates, reinforce your brand, and improve customer service.
In particular, you can get a free local number for your business in 100+ countries, even if you don’t have physical offices there, with no need for without a landline or SIM card. Plus, sign up for the DialLink app and you’ll get a free US phone number for each of your users immediately, so that they can start placing and receiving business calls while keeping their own numbers private.
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The DialLink Editorial Team
The DialLink Editorial Team creates expert content to help businesses simplify communication, improve customer experience, and leverage AI-powered phone solutions. Drawing on deep experience in SaaS, cloud telephony, and small business and startup technology, the team delivers practical insights, product updates, and actionable advice for small business owners, startup founders, and customer service teams.
Simplify call, text, and contact management with automated call routing,
AI call summaries, and local and international numbers.
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