Meet DialLink: The Best Grasshopper Alternative
If Grasshopper no longer meets your business needs or feels outdated, it may be time to explore more modern alternatives to Grasshopper. DialLink is a leading Grasshopper phone competitor that offers a business phone system for calls, messaging, and internal team chats.
Why DialLink is the #1 Grasshopper Competitor
If you’re exploring Grasshopper competitors, here’s why DialLink should be at the top of your list:
Keep every call organized from day one
Unlike Grasshopper, DialLink includes essential features such as ring groups and auto-attendants starting from the basic plan, rather than locking them behind paid add-ons.
Built for growing teams, DialLink supports more advanced call handling as your needs evolve. Call queues, automated callbacks, and call overflow handling help businesses manage higher call volumes efficiently as they scale.
Access all your messaging channels in one platform
Grasshopper is limited to SMS, while DialLink supports more messaging options. In addition to SMS, DialLink lets you handle MMS, RCS, and WhatsApp Business from a single app, keeping all customer conversations in one place.
DialLink also offers AI-suggested replies, helping teams respond faster and maintain a consistent tone across every messaging channel.
Chat internally without switching between apps
Handle issues and coordinate next steps directly inside the DialLink app. Internal team chats are built into each customer conversation, making it easy for teams to collaborate with full context.
Grasshopper doesn’t offer internal threads, which means teams must coordinate responses and resolve issues using external tools.
Connect your business phone system to your favorite tools
Automatically sync calls, texts, and other data to your CRM or other business tools using native integrations or Zapier. Your team can also get real-time notifications about missed calls, new messages, and voicemails in tools like Slack or Microsoft Teams, so nothing slips through the cracks.
For more advanced needs, DialLink’s API lets you build custom workflows tailored to your processes.
Grasshopper doesn’t support third-party integrations, which can leave customer conversations siloed and create extra manual work for your team.
Get more options for every work style
Grasshopper is limited to mobile and desktop apps only, which can be restrictive for teams that prefer an office setup.
DialLink gives teams more flexibility to work and take calls from anywhere. In addition to desktop and a mobile app, DialLink also supports desk phones for in-office use.
Get Advanced AI Features in the Same App
DialLink includes more than standard call and voicemail transcripts, giving even small teams access to advanced AI features from day one, all in the same app.
Actionable insights from every conversation
Let AI generate detailed summaries, identify action items, and perform sentiment analysis to understand customer emotions and satisfaction levels.
Organize calls for better tracking
Automatically categorize calls by topic and assign tags, making it easy to find them later without manual effort.
Respond faster to text messages
Answer messages quickly with AI-suggested replies that understand context and maintain your brand voice.
Instantly save contacts from incoming calls
Add unknown callers as new contacts with their names and numbers detected automatically.
DialLink vs Grasshopper
Feature Comparison
See how DialLink and Grasshopper compare across key features to choose the right solution for your business.
Functionality | Grasshopper | DialLink |
Cloud-based phone system |  | |
Number porting | | |
International numbers | – | |
Toll-free numbers | | |
Mobile apps | | |
Desk phone support | – | |
Auto-receptionists | Requires an add-on | |
IVR menus | | |
Ring groups | Requires an add-on | |
Call queues | – | |
Automated callback | – | |
Call holding | | |
Custom hold music | yes | |
Warm call transfers | yes | |
Parallel calls | yes | |
Group calling | | |
Call overflow handling | – | |
On-duty status for operators | – | |
Alerts for no on-duty operator | – | |
Call history | – | |
WhatsApp for Business | – | |
AI-suggested messages | – | |
RCS messaging | – | |
Automatic spam call detection | – | |
Call & voicemail transcripts | | |
AI call tagging | – | |
Call summaries | – | |
Action items | – | |
Sentiment analysis | – | |
AI voice agents | – | yes |
AI knowledge base | – | |
AI voice agent integrations | – | |
Public RESTful API | – | |
CRM integration | – | |
Zapier integration | – | |
Contact enrichment | – | |
Min number of users | The starter plan is limited to one user | – |
Price per user (annual) | From $14 | From $15 |
Why Companies Choose DialLink
as Their Grasshopper Phone Alternative
Here’s what our customers have to say about their experience with DialLink.
DialLink makes it much easier to manage our communications across calls and texts. As a small team, we really appreciate how simple it is to set everything up without unnecessary complexity. That ease of use made a big difference for us when choosing a phone system.
Angela B.
Real Estate Agency
Getting started with DialLink is easy
Whether you’re switching from Grasshopper or evaluating other Grasshopper competitors, DialLink helps you get up and running quickly with minimal setup.
Sign up for an account
Create your account from a web browser or download the DialLink app on your device.
Get your phone number
Receive your business number during registration or port an existing one to your DialLink account.
Start calling and texting
Enjoy 7 days of free access and begin making calls and sending messages right away.
