Industry
Renewable energy
OpenPhone vs. DialLink
DialLink is a powerful yet easy-to-use cloud-based phone system designed specifically for SMBs and startups.
Why Companies Like Yours Choose DialLink
DialLink empowers you to control and streamline business communications to boost customer satisfaction and support business growth—all without the need for extensive resources or IT expertise.
"With DialLink, managing our communication tasks has become so much easier. It's now much simpler for our team to focus on our customers' needs and communicate effectively, even while handling other tasks."
Christian Wentzel
Chairman and Co-Founder
Use cases
Sales and call management
Headquarters
Canada
Company size
50 - 100
Previously using
Dialpad
"We compared 4–5 other providers, but DialLink met all our requirements better than anyone else. Its user-friendly interface has made managing our calls, messages, and team much easier than with our previous providers."
Hanwey Shieh
Founder
Industry
Marketing
Use cases
Sales, Inbound calling
Headquarters
USA
Company size
1-50 people
Previously using
Aircall
Feature Comparison
See how DialLink compares to OpenPhone:
Functionality | OpenPhone | DialLink |
Cloud-based phone system |  | |
Web-based app | | |
Mobile apps | | |
Auto-receptionists | | |
AI call tagging | | |
IVR menus | | |
AI voice agents | Inbound calls only | Inbound and outbound calls |
AI knowledge base | | |
AI-suggested messages | | |
Call summaries | | |
Action items | | |
Sentiment analysis | – | |
Call history | – | |
Automatic spam call detection | – | |
Call and voicemail transcripts | | |
Call queues | In iOS app only | |
Automated callback | – | |
Call holding | | |
Custom hold music | – | |
Warm call transfers | | |
Parallel calls | Only 1 call on hold unless using iOS | |
Group calling | | |
Call overflow handling | | |
On-duty status for operators | – | |
Alerts for no on-duty operator | – | |
Contact enrichment | – | |
Number porting | | |
International numbers | – | |
Toll-free numbers | North America only | |
Desk phone support | – | |
Public RESTful API | | |
CRM integration | | |
Zapier integration | | |
RCS messaging | – | |
Min number of users | – | – |
Price per user when paid annually | From $15 | From $15 |
What You Get with DialLink
Powerful AI Features
24/7 human-like AI voice agents
Let AI handle routine calls, both incoming and outgoing. From answering support requests and qualifying leads to collecting payments, booking appointments, and conducting customer satisfaction surveys, AI voice agents free your team to focus on high-value tasks.
Sentiment analysis
Gain insights into customer emotions and communication trends to enhance interactions.
Spam call detection
Protect your business from unnecessary interruptions and cyber risks with automated spam detection.
Enhanced Call and Messaging Management
Contact enrichment
Personalize interactions and improve support with valuable details that are added to contact records automatically.
Unlimited call queues and automated callback
Manage high call volumes efficiently and give customers an opportunity to opt in for a callback instead of waiting in a queue.
Custom hold music
Keep customers engaged with personalized music or messages during wait times.
On-duty status for operators and alerts for no on-duty operators
Reduce missed calls and customer wait time by ensuring calls are routed to available staff, and receive timely alerts when all operators are unavailable.
RCS messaging
Modernize customer engagement with branded, interactive messaging for a superior experience.
Global Reach and Accessibility
Toll-free numbers in 100+ countries
Establish credibility and ensure easy accessibility for customers worldwide, not just in North America.
Desk phone support
Enjoy modern call features without the need to replace your current equipment. DialLink supports popular VoIP phone models from trusted brands like Poly and Yealink.
Ready to switch?
Switching to DialLink is easy and disruption-free to keep your business connected:
Quick and easy setup
We know your time and resources are valuable. That’s why our solution is plug-and-play, is easy to set up and use, and requires no IT expertise. You can start managing your inbound and outbound calls and messages right away.
Seamless number porting
Easily bring your existing phone numbers to DialLink. Your numbers stay active and accessible throughout the process.
