Meet DialLink: The Best Aircall Alternative for Smaller Teams
Looking for more affordable alternative to Aircall that works perfectly even for a two-person team? DialLink offers a complete business phone system for calls, texts, and internal chats, all in one place.
Why DialLink is the Best Alternative to Aircall
Here’s why DialLink should be at the top of your list as an Aircall alternative:
Accessible even for the smallest teams
DialLink delivers the essential communication features you expect from Aircall at a lower cost. There are no seat limits on entry plans, and lower seat requirements on higher tiers, making advanced features more accessible as your business grows.
Additional phone numbers are more affordable, making it easy to expand your business presence without overspending.
Get the same channels without extra license fee
Both DialLink and Aircall support calls, SMS, MMS, and WhatsApp for Business, but the cost structure is different. Aircall charges an additional fee per license to unlock WhatsApp for Business.
DialLink includes it in core plans, so your whole team can manage every channel in one place at no extra cost.
Collaborate internally without switching between apps
Resolve issues and coordinate next steps without leaving the DialLink app. Internal team chats appear directly within each customer thread, keeping everyone aligned and informed.
Aircall lacks internal chat functionality, forcing teams to coordinate responses and troubleshoot issues outside the app.
Get Built-in AI Features at No Extra Cost
While other platforms charge extra for AI features, DialLink includes them in Professional and Enterprise plans with no hidden fees, giving even the smallest businesses access to cutting-edge technology.
Understand customer satisfaction on every call
AI sentiment analysis detects the tone of each call, so you can see how satisfied customers are and quickly spot the ones who need follow-up.
Respond faster to text messages
Get AI-suggested replies based on the conversation. Tap one, edit it if you need to, and send.
Instantly save contacts from incoming calls
Add unknown callers as new contacts with their names and numbers detected automatically.
Stay available to customers around the clock
DialLink’s AI agents handle calls, SMS, and WhatsApp 24/7. Train them on uploaded documents, website content, or custom instructions, and let them answer questions, qualify leads, book appointments in your scheduling tools, and transfer calls with full context. Aircall’s AI agents support neither document uploads nor scheduling integrations.
DialLink vs Aircall: Feature-by-Feature Comparison
See how DialLink and Aircall compare across key features to choose the right solution for your business.
Functionality | Aircall | DialLink |
US phone numbers |  | |
Unlimited calling in US & Canada | | |
Unlimited texting in US & Canada | – | |
Number porting | | |
Toll-free numbers | | |
International numbers | | |
International calling & messaging | | |
Caller ID names (CNAMs) | | |
Voicemails | | |
Custom business hours | | |
Desktop & mobile apps | | |
Desk phone support | | |
Call transfers | | |
Call forwarding | | |
Parallel calls | | |
Group calling | | |
Ring groups | | |
Auto-receptionists | | |
IVR menus | | |
Call queues | | |
Automated callback | | |
Custom hold music | | |
Call overflow handling | | |
On-duty status for operators | | |
Alerts for no on-duty operator | – | |
Call timeline | | |
Phone extensions | | |
WhatsApp for Business | Requires additional purchase | |
AI-suggested messages | – | |
Message auto-reply | – | |
Automatic spam call detection | – | |
Call and voicemail transcripts | | |
AI call tagging | | |
AI call summaries | | |
AI action items | | |
Sentiment analysis | Requires additional purchase | |
AI voice agents | Requires additional purchase | |
AI messaging agents | Requires additional purchase | |
Knowledge base for AI agents | Document uploading is not supported | |
AI voice agent integrations | No integration with scheduling tools | |
AI contact suggestions | – | |
Open API | | |
CRM integration | | |
Pre-built Zapier integration | | |
Internal chats | – | |
Price per user (annual) | From $30 | From $15 |
Why Companies Choose DialLink
as Their Aircall Alternative
Here’s what our customers have to say about their experience with DialLink.
DialLink makes it much easier to manage our communications across calls and texts. As a small team, we really appreciate how simple it is to set everything up without unnecessary complexity. That ease of use made a big difference for us when choosing a phone system.
Owner
Real Estate Agency
Getting started with DialLink is easy
Whether you’re switching from Aircall or evaluating other alternatives, DialLink helps you get up and running quickly with minimal setup.
Sign up for an account
Create your account from a web browser or download the DialLink app on your device.
Get your phone number
Receive your business number during registration or port your existing number to DialLink.
Start calling and texting
Begin making calls and sending messages right away.
Frequently Asked Questions
What is the best Aircall alternative for small businesses?
Choosing the best alternative comes down to your business needs and budget. DialLink is a strong option if you want an affordable phone system with built-in AI features, unifying calls, texts, WhatsApp for Business, and internal chats in one place.
Can I keep my current business phone number if I switch away from Aircall?
Yes, you can transfer your current business phone number to DialLink when you switch from Aircall through the number porting process.
What are the most well-known Aircall competitors?
Some well-known names include DialLink, RingCentral, Dialpad, and Vonage.
Is DialLink cheaper or more expensive than Aircall?
Pricing depends on the plan and features you need. Compare DialLink plans side by side with Aircall plans to see which option fits your budget.