Industry
Renewable energy
DialLink is a powerful yet easy-to-use cloud-based phone system designed specifically for SMBs and startups.
DialLink empowers you to control and streamline business communications to boost customer satisfaction and support business growth—all without the need for extensive resources or IT expertise.
Christian Wentzel
Chairman and Co-Founder
Industry
Renewable energy
Use cases
Sales and call management
Headquarters
Canada
Company size
50 - 100
Previously using
Dialpad
Hanwey Shieh
Founder
Industry
Marketing
Use cases
Sales, Inbound calling
Headquarters
USA
Company size
1-50 people
Previously using
Aircall
See how DialLink compares to RingCentral:
Functionality | RingCentral | DialLink |
Cloud-based phone system | ||
Web-based app | ||
Mobile apps | ||
Auto-receptionists | ||
IVR menus | ||
AI call tagging | Requires additional purchase | |
AI knowledge base | ||
AI-suggested messages | ||
AI voice agents | Requires additional purchase | |
Call summaries | Requires additional purchase | |
Action items | ||
Sentiment analysis | Requires additional purchase | |
Call history | API only | |
Automatic spam call detection | ||
Call and voicemail transcripts | ||
Call queues | ||
Automated callback | Requires additional purchase | |
Call holding | ||
Custom hold music | ||
Warm call transfers | ||
Parallel calls | ||
Group calling | ||
Call overflow handling | Limited (just sends callers to overflow queues) | |
On-duty status for operators | ||
Alerts for no on-duty operator | ||
Contact enrichment | – | |
Number porting | ||
International numbers | ||
Toll-free numbers | ||
Desk phone support | ||
Public RESTful API | ||
CRM integration | ||
Zapier integration | ||
RCS messaging | – | |
Min number of users | – | – |
Price per user when paid annually | From $20 | From $15 |
Automate routine calls like support requests, lead qualification, payments collection, and scheduling appointments with advanced AI voice agents — all included in your plan at no extra cost.
Understand customer emotions and communication trends and get accurate summaries of calls, all at no extra cost.
Instantly understand the purpose of every call with automatic tagging. AI assigns tags to inbound and outbound calls based on your custom categories and conversation content, all at no extra cost.
Enhance customer personalization with valuable details added to contact records automatically.
Use branded, interactive messaging for engaging customer experiences.
Redirect calls intelligently to the right operator or callback options, instead of being limited to simply redirecting them to another queue.
Easily access call history directly in the app instead of being limited to the API.
DialLink provides a clean, user-friendly design, instead of a complex legacy UI.
DialLink offers clear pricing with no restrictions based on team size, making it scalable for businesses of any size.
Switching to DialLink is easy and disruption-free to keep your business connected:
We know your time and resources are valuable. That’s why our solution is plug-and-play, is easy to set up and use, and requires no IT expertise. You can start managing your inbound and outbound calls and messages right away.
Easily bring your existing phone numbers to DialLink. Your numbers stay active and accessible throughout the process.