RingCentral vs. DialLink

DialLink is a powerful yet easy-to-use cloud-based phone system designed specifically for SMBs and startups.

RingCentral vs. DialLink

Why Companies Like Yours Choose DialLink

DialLink empowers you to control and streamline business communications to boost customer satisfaction and support business growth—all without the need for extensive resources or IT expertise.

"With DialLink, managing our communication tasks has become so much easier. It's now much simpler for our team to focus on our customers' needs and communicate effectively, even while handling other tasks."
Christian Wentzel image

Christian Wentzel

Chairman and Co-Founder

Solar Provider Group logo
Industry

Industry

Renewable energy

Use cases

Use cases

Sales and call management

Headquarters

Headquarters

Canada

Company size

Company size

50 - 100

Previously using

Previously using

Dialpad

"We compared 4–5 other providers, but DialLink met all our requirements better than anyone else. Its user-friendly interface has made managing our calls, messages, and team much easier than with our previous providers."
Hanwey Shieh image

Hanwey Shieh

Founder

Silketter logo
Industry

Industry

Marketing

Use cases

Use cases

Sales, Inbound calling

Headquarters

Headquarters

USA

Company size

Company size

1-50 people

Previously using

Previously using

Aircall

Feature Comparison

See how DialLink compares to RingCentral:

Functionality

RingCentral

DialLink

Cloud-based phone system

blue-tickblue-tick

Web-based app

blue-tickblue-tick

Mobile apps

blue-tickblue-tick

Auto-receptionists

blue-tickblue-tick

IVR menus

blue-tickblue-tick

AI call tagging

Requires additional purchase

blue-tick

AI knowledge base

blue-tickblue-tick

AI-suggested messages

blue-tickblue-tick

AI voice agents

Requires additional purchase

blue-tick

Call summaries

Requires additional purchase

blue-tick

Action items

blue-tickblue-tick

Sentiment analysis

Requires additional purchase

blue-tick

Call history

API only

blue-tick

Automatic spam call detection

blue-tickblue-tick

Call and voicemail transcripts

blue-tickblue-tick

Call queues

blue-tickblue-tick

Automated callback

Requires additional purchase

blue-tick

Call holding

blue-tickblue-tick

Custom hold music

blue-tickblue-tick

Warm call transfers

blue-tickblue-tick

Parallel calls

blue-tickblue-tick

Group calling

blue-tickblue-tick

Call overflow handling

Limited (just sends callers to overflow queues)

blue-tick

On-duty status for operators

blue-tickblue-tick

Alerts for no on-duty operator

blue-tickblue-tick

Contact enrichment

blue-tick

Number porting

blue-tickblue-tick

International numbers

blue-tickblue-tick

Toll-free numbers

blue-tickblue-tick

Desk phone support

blue-tickblue-tick

Public RESTful API

blue-tickblue-tick

CRM integration

blue-tickblue-tick

Zapier integration

blue-tickblue-tick

RCS messaging

blue-tick

Min number of users

Price per user when paid annually

From $20

From $15

What You Get with DialLink

Powerful AI Features

24/7 human-like AI voice agents icon

24/7 human-like AI voice agents

Automate routine calls like support requests, lead qualification, payments collection, and scheduling appointments with advanced AI voice agents — all included in your plan at no extra cost.

Sentiment analysis icon

Sentiment analysis

Understand customer emotions and communication trends and get accurate summaries of calls, all at no extra cost.

AI call tagging icon

AI call tagging

Instantly understand the purpose of every call with automatic tagging. AI assigns tags to inbound and outbound calls based on your custom categories and conversation content, all at no extra cost.

Enhanced Call and Messaging Management

Contact enrichment icon

Contact enrichment

Enhance customer personalization with valuable details added to contact records automatically.

RCS messaging icon

RCS messaging

Use branded, interactive messaging for engaging customer experiences.

Comprehensive call overflow handling icon

Comprehensive call overflow handling

Redirect calls intelligently to the right operator or callback options, instead of being limited to simply redirecting them to another queue.

Call history made simple icon

Call history made simple

Easily access call history directly in the app instead of being limited to the API.

 Built for SMBs and Startups

Modern, intuitive interface icon

Modern, intuitive interface

DialLink provides a clean, user-friendly design, instead of a complex legacy UI.

Affordable, transparent plans icon

Affordable, transparent plans

DialLink offers clear pricing with no restrictions based on team size, making it scalable for businesses of any size.

Ready to switch?

Switching to DialLink is easy and disruption-free to keep your business connected:

Quick and easy setup icon

Quick and easy setup

We know your time and resources are valuable. That’s why our solution is plug-and-play, is easy to set up and use, and requires no IT expertise. You can start managing your inbound and outbound calls and messages right away.

Seamless number porting icon

Seamless number porting

Easily bring your existing phone numbers to DialLink. Your numbers stay active and accessible throughout the process.