Meet DialLink: The Best Dialpad Alternative
Looking for a Dialpad alternative that’s simple to set up and use even for smallest teams? DialLink has you covered with a business phone system that unifies calls, texts, and internal chats without artificial minimums or limits on phone numbers and seats.
Why DialLink is the #1 Alternative to Dialpad
If you’re exploring Dialpad alternatives, here’s why DialLink should be at the top of your list:
Built for small business growth, not enterprise complexity
While Dialpad focuses on large contact centers, DialLink is designed for small to medium sized businesses and startups, even for teams of just two. Every plan includes all the core calling and messaging features without the complexity or setup hassles of over-engineered tools.
With DialLink, there are no artificial limits: no minimums or caps on seats and phone numbers per plan. Scale effortlessly across locations and markets without costly upgrades.
Text without limits across the U.S. and Canada
Stop worrying about message limits and focus on customer relationships. Dialpad’s 250-message cap per user can slow teams down, while DialLink offers unlimited texting to U.S. and Canadian customers on every plan.
You can also send international messages from the basic plan and use RCS messaging on higher tiers, plus set up flexible auto-replies for missed calls, texts, and voicemails.
Get Built-in AI Features at No Extra Cost
While other platforms charge extra for AI features, DialLink includes them in every plan with no hidden fees, giving even the smallest businesses access to cutting-edge technology.
Accurate call and voicemail transcripts
Review every conversation in detail and quickly locate key information with time-stamped transcripts of both calls and voicemails.
Actionable insights from every conversation
Let AI generate detailed summaries, action items, and perform sentiment analysis to understand customer emotions and satisfaction levels.
Organize calls for better tracking
Automatically categorize calls by topic and assign tags, making it easy to find them later without manual effort.
Respond faster to text messages
Answer messages quickly with AI-suggested replies that understand context and maintain your brand voice.
DialLink vs Dialpad
Feature Comparison
See how DialLink and Dialpad compare across key features to choose the right solution for your business.
Functionality | Dialpad | DialLink |
Cloud-based phone system |  | |
Mobile apps | | |
Auto-receptionists | | |
IVR menus | Requires additional purchase | |
AI call tagging | | |
AI voice agents | Early access program only | |
AI knowledge base | Only for internal AI assistant | |
AI-suggested messages | – | |
AI voice agent integrations | – | |
Call summaries | | |
Action items | | |
Sentiment analysis | Requires additional purchase | |
Call history | | |
Automatic spam call detection | | |
Call and voicemail transcripts | | |
Call queues | | |
Automated callback | Requires additional purchase | |
Call holding | | |
Custom hold music | | |
Warm call transfers | | |
Parallel calls | | |
Group calling | | |
Call overflow handling | | |
On-duty status for operators | | |
Alerts for no on-duty operator | | |
Contact enrichment | – | |
Number porting | | |
International numbers | | |
Toll-free numbers | | |
Desk phone support | | |
Public RESTful API | | |
CRM integration | | |
Zapier integration | | |
WhatsApp for Business integration | | |
RCS messaging | – | |
Min number of users | | – |
Price per user when paid annually | From $15 | From $15 |
Why Companies Choose DialLink
as Their Dialpad Alternative
Here’s what our customers have to say about their experience with DialLink.
DialLink makes it much easier to manage our communications across calls and texts. As a small team, we really appreciate how simple it is to set everything up without unnecessary complexity. That ease of use made a big difference for us when choosing a phone system.
Angela B.
Real Estate Agency
Getting started with DialLink is easy
Whether you’re switching from Dialpad or evaluating other alternatives, DialLink helps you get up and running quickly with minimal setup.
Sign up for an account
Create your account from a web browser or download the DialLink app on your device.
Get your phone number
Receive your business number during registration or move an existing one to your DialLink account.
Start calling and texting
Enjoy 7 days of free access and begin making calls and sending messages right away.
