Dialpad vs. DialLink
DialLink is a powerful yet easy-to-use cloud-based phone system designed specifically for SMBs and startups.
Why Companies Like Yours Choose DialLink
DialLink empowers you to control and streamline business communications to boost customer satisfaction and support business growth—all without the need for extensive resources or IT expertise.
“With DialLink, managing our communication tasks has become so much easier. It's now much simpler for our team to focus on our customers’ needs and communicate effectively, even while handling other tasks.”
Christian Wentzel
Chairman and Co-Founder
Industry
Renewable energy
Use cases
Sales and call management
Headquarters
Canada
Company size
50 - 100
Previously using
Dialpad
“We compared 4–5 other providers, but DialLink met all our requirements better than anyone else. Its user-friendly interface has made managing our calls, messages, and team much easier than with our previous providers.”
Hanwey Shieh
Founder
Industry
Marketing
Use cases
Sales, Inbound calling
Headquarters
USA
Company size
1-50 people
Previously using
Aircall
Feature Comparison
See how DialLink compares to Dialpad:
Functionality | Dialpad | DialLink |
Cloud-based phone system |  | |
Web-based app | | |
Mobile apps | | |
Auto-receptionists | | |
IVR menus | Requires additional purchase | |
AI voice assistant | – | |
Call summaries | | |
Action items | | |
Sentiment analysis | Requires additional purchase | |
Text-to-speech generation | – | |
Automatic call recording | Requires additional purchase | |
Call history | | |
Automatic spam call detection | | |
Voicemail | | |
Call and voicemail transcripts | | |
Call queues | | |
Automated callback | Requires additional purchase | |
Call holding | | |
Custom hold music | | |
Call forwarding | | |
Warm call transfers | | |
Cold call transfers | | |
Parallel calls | | |
Group calling | | |
Call overflow handling | | |
On-duty status for operators | | |
Alerts for no on-duty operator | | |
Contact enrichment | – | |
Number porting | | |
Custom business hours | | |
Caller ID names (CNAMs) | | |
International numbers | | |
Toll-free numbers | | |
Public RESTful API | | |
CRM integration | | |
Zapier integration | | |
RCS messaging | – | |
Min number of users | | |
Price per user when paid annually | From $15 | From $15 |
Last verified: November 2024
What You Get with DialLink
Powerful AI Features
AI voice assistant
Handle calls 24/7 without additional staff thanks to an AI voice assistant designed to answer inquiries, route calls, and take messages.
Sentiment analysis
Gain insights into customer emotions and communication trends to enhance interactions.
Text-to-speech generation
Create professional, human-sounding recordings in multiple languages and accents without the cost and hassle of hiring voice actors.
Enhanced Call and Messaging Management
Contact enrichment
Personalize interactions and improve support with valuable details that are added to contact records automatically.
RCS messaging
Modernize customer engagement with branded, interactive messaging for a superior experience.
Built for SMBs and Startups
AI features included
All the AI-enabled features detailed above are included in the regular pricing plans, with no need to purchase additional packages.
Predictable pricing
DialLink plans have no limits on the number of seats or offices, ensuring scalability for growing businesses.
Ready to switch?
Switching to DialLink is easy and disruption-free to keep your business connected:
Quick and easy setup
We know your time and resources are valuable. That’s why our solution is plug-and-play, is easy to set up and use, and requires no IT expertise. You can start managing your inbound and outbound calls and messages right away.
Seamless number porting
Easily bring your existing phone numbers to DialLink. Your numbers stay active and accessible throughout the process.
Find out How DialLink Compares to Other Phone Systems
