DialLink API Terms of Service
Version 2.0 · Effective November 2, 2026 · Previous versions: Legal Archive
These API Terms of Service (the "API Terms") govern access to and use of the application programming interfaces, software development kits, webhooks, developer documentation and related tools that DialLink Corp. ("DialLink", "we") makes available at developers.diallink.com or otherwise (the "APIs"). They are part of, and supplement, the DialLink Terms of Service (the "Terms"), which apply to your use of the APIs together with the Acceptable Use Policy, the AI Features Terms and the Data Processing Addendum. Capitalized terms not defined here have the meanings given in the Terms. If these API Terms conflict with the Terms, these API Terms control for the APIs.
By obtaining API credentials or using the APIs, you accept these API Terms. If you accept on behalf of an entity, you represent that you have authority to bind it.
MCP Server. The DialLink MCP Server for AI Assistants, which lets a third-party AI assistant (for example ChatGPT, Claude or Grok) use the Services on your behalf through that assistant's connector or app directory, is an API for the purposes of these API Terms. When you connect it you are the API customer, the assistant's provider is a third party to which you instruct us to disclose data, and the AI Features Terms (Section 5.6) and the Privacy Policy (Section 17.2) also apply.
1. Access and Credentials
1.1 Registration. API access requires a DialLink Account in good standing on a plan that includes API access. You must provide accurate registration information and keep it current.
1.2 Credentials. We issue API keys, tokens or other credentials ("Credentials") to your Account. Credentials are confidential: you must not share them, embed them in client-side or open-source code, or allow anyone outside your organization to use them. You are responsible for all activity under your Credentials and must notify trust@diallink.com immediately if you suspect they have been compromised. We may rotate or revoke Credentials at any time for security reasons.
1.3 API Clients. Websites, applications, scripts and integrations that you build to access the APIs are your "API Clients". You are responsible for your API Clients, for their compliance with these API Terms and applicable law, and for the acts of their users.
2. Licence
Subject to these API Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence during the term of your Account to access and use the APIs and the developer documentation to develop, test and operate API Clients that interoperate with the Services for your internal business purposes, and, if you are a DialLink partner under a separate written agreement, for the purposes that agreement permits. All other rights are reserved.
3. Restrictions
You must not, and must not allow anyone to: (a) use the APIs in a way that exceeds the usage limits we publish or set for your Account, or circumvent those limits; (b) access the APIs other than through the documented interfaces; (c) sublicense, sell or redistribute the APIs or your Credentials, or build an API Client that substantially replicates the Services for third parties, except under a partner agreement; (d) use the APIs to build or train a product that competes with the Services, or to benchmark the Services for publication without our consent; (e) scrape, bulk-export or build databases of data obtained through the APIs other than data belonging to your own Account; (f) interfere with or disrupt the APIs or the Services, introduce malicious code, or probe their security without written permission; (g) reverse engineer or decompile the APIs or any software we provide, except where the law prohibits this restriction; (h) misrepresent the source of content or remove notices; (i) use the APIs where failure could lead to death, personal injury or severe damage, or to process data subject to the International Traffic in Arms Regulations; or (j) use the APIs in breach of the Terms, the Acceptable Use Policy, the AI Features Terms or applicable law, including telemarketing, messaging, recording and data protection laws.
4. Usage Limits and Monitoring
We set and may change rate limits, request quotas and other usage limits for the APIs, and may throttle, suspend or block traffic that exceeds them or that degrades the Services. Contact support@diallink.com to request higher limits. We may monitor use of the APIs to ensure quality, improve the Services and verify compliance, and you must not interfere with that monitoring.
5. Data and Privacy
5.1 Customer Data. Data you send to or retrieve through the APIs that relates to your Account is Customer Data under the Terms and is processed under the Data Processing Addendum. You own it; we use it only as the Terms permit, and we do not use it to train AI models.
5.2 Your API Clients. If your API Client collects personal data from its users, you must publish and comply with a privacy policy that accurately describes your collection, use and sharing of that data, including with DialLink, and you must obtain the consents and provide the notices that the law requires. You must not expose one user's non-public data to another without that user's authorization, and you must give users a reasonable way to export their data.
5.3 Protected health information. The APIs are not designed to process protected health information. DialLink does not currently offer a Business Associate Agreement; unless and until one is in place between you and DialLink, you must not use the APIs to create, receive, maintain or transmit protected health information (Terms, Section 10.9).
5.4 Security. You must protect data obtained through the APIs with industry-standard safeguards, use encryption in transit, and promptly notify us at trust@diallink.com of any security incident affecting such data.
6. Brand Features
Each party retains its names, logos and other brand features. You may state that your API Client works with DialLink, using our name in plain text, but you may not use our logos or imply partnership, sponsorship or endorsement without our prior written approval. We may identify you as a user of the APIs as provided in Section 11.3 of the Terms.
7. Changes to the APIs
We may modify the APIs, add or remove features, and release new versions. For changes that are not backward-compatible with documented functionality, we will provide at least 30 days' notice through the developer documentation, email or the developer portal, and continued use after the effective date is acceptance of the change, except that changes required for security, legal or carrier reasons may take effect immediately. We may deprecate API versions on reasonable notice. Beta or preview APIs may change or be withdrawn at any time.
8. Support
Developer documentation is available at developers.diallink.com. Support for the APIs is provided through support@diallink.com as part of your plan's support entitlement; we do not guarantee support for custom code.
9. Term and Termination
These API Terms apply for as long as you hold Credentials. You may stop using the APIs at any time. We may suspend or terminate API access immediately if you breach these API Terms, the Terms or a Policy, if your Account is suspended or terminated, or if we discontinue the APIs (on at least 30 days' notice where practicable). On termination you must stop using the APIs, delete Credentials, and delete data obtained through the APIs that you are not entitled to retain under the Terms, except data belonging to your own Account that you have exported. Sections 3, 5, 6, 10, 11 and 12 survive.
10. Warranties, Liability and Indemnity
The APIs are provided "as is" under Section 13.3 of the Terms. Section 15 of the Terms (Limitation of Liability) applies to the APIs, and the cap there is the aggregate cap for the APIs and the Services together. Your indemnification obligations in Section 14.1 of the Terms extend to your API Clients, their users and your use of the APIs.
11. Disputes
Disputes relating to the APIs are resolved under Section 16 (Dispute Resolution and Arbitration) and Section 17 (Governing Law) of the Terms.
12. General
The APIs are "commercial products", "commercial services" and "commercial computer software" for purposes of U.S. government acquisition rules (FAR 2.101 and 12.212; DFARS 227.7202). Section 18 (Export Controls) and Section 21 (General) of the Terms apply to these API Terms. Notices to DialLink regarding the APIs: legal@diallink.com.
Questions: support@diallink.com · DialLink Corp., 1688 Meridian Ave, Suite 700, Miami Beach, FL 33139, United States.