Meet DialLink: The Best Dialpad Alternative for Smaller Teams
Looking for a Dialpad alternative that’s simple to set up and use even for smallest teams? DialLink has you covered with a business phone system that unifies calls, texts, and internal chats, all in one place.
Why DialLink is the Best Alternative to Dialpad
Here’s why DialLink should be at the top of your list as a Dialpad alternative:
Built for small business growth, not enterprise complexity
While Dialpad focuses on large contact centers, DialLink is designed for small to medium sized businesses and startups, even for teams of just two.
Every plan includes all the core calling and messaging features without the complexity or setup hassles of over-engineered tools.
Grow your team without upgrading your plan
With Dialpad, ring groups are limited to 3 members on the basic plan, and extensions are available only on the Enterprise plan.
DialLink includes ring groups with more members and extensions on every plan, so you can add people and expand your setup as your business grows, without moving to a pricier tier.
Get more features without buying extra products
With Dialpad, features like phone menus, automated callback, and WhatsApp for Business require additional purchases. For small teams, these extra charges add up quickly.
DialLink includes phone menus, automated callback, and WhatsApp for Business in its core plans, so you can pick the plan that fits your business, and your team gets what it needs from day one.
Unlock higher text limits on every plan
Dialpad limits outbound SMS to 250 messages per user per month. DialLink offers higher limits on all plans*, giving your team more room to text customers before hitting a cap.
International SMS is also supported on all plans at an additional cost.
* Our Unlimited calling and messaging plans are subject to a Fair Usage Policy to ensure consistent service quality for all customers.
Get Built-in AI Features at No Extra Cost
While other platforms charge extra for AI features, DialLink includes them in Professional and Enterprise plans with no hidden fees, giving even the smallest businesses access to cutting-edge technology.
Understand customer satisfaction on every call
AI sentiment analysis detects the tone of each call, so you can see how satisfied customers are and quickly spot the ones who need follow-up.
Instantly save contacts from incoming calls
Add in one click unknown callers as new contacts with their names and numbers detected automatically.
Respond faster to text messages
Get AI-suggested replies based on the conversation. Tap one, edit it if you need to, and send.
Stay available to customers around the clock
Respond to customers 24/7 with AI agents that answer calls, SMS and WhatsApp, all trained on your business documents, website content, or custom text. They answer questions, take messages, qualify leads, and schedule appointments. Voice agents can also transfer calls to the right team member with full context when needed.
DialLink vs Dialpad: Feature-by-Feature Comparison
See how DialLink and Dialpad compare across key features to choose the right solution for your business.
Functionality | Dialpad | DialLink |
US phone numbers |  | |
Unlimited calling in US & Canada | | |
Unlimited texting in US & Canada | Limited per month | |
Number porting | | |
Toll-free numbers | US and Canada only | |
International numbers | | |
International calling & messaging | Only calls | |
Caller ID names (CNAMs) | | |
Voicemails | | |
Custom business hours | | |
Desktop & mobile apps | | |
Desk phone support | | |
Call transfers | | |
Call forwarding | | |
Parallel calls | | |
Group calling | | |
Ring groups | Limited per plan | |
Auto-receptionists | | |
IVR menus | Requires additional purchase | |
Call queues | | |
Automated callback | Requires additional purchase | |
Custom hold music | | |
Call overflow handling | | |
On-duty status for operators | | |
Alerts for no on-duty operator | Requires additional purchase | |
Call timeline | | |
Phone extensions | Available on the Enterprise plan only | |
WhatsApp for Business | Requires additional purchase | |
AI-suggested messages | Available as an approved Early Adopter Program feature | |
Message auto-reply | | |
Automatic spam call detection | | |
Call and voicemail transcripts | | |
AI call tagging | | |
AI call summaries | | |
AI action items | | |
Sentiment analysis | Requires additional purchase | |
AI voice agents | Requires additional purchase | |
AI messaging agents | Requires additional purchase | |
Knowledge base for AI agents | Requires additional purchase | |
AI voice agent integrations | Requires additional purchase | |
AI contact suggestions | – | |
Open API | | |
CRM integration | | |
Pre-built Zapier integration | | |
Internal chats | | |
Price per user (annual) | From $15 | From $15 |
Why Companies Choose DialLink
as Their Dialpad Alternative
Here’s what our customers have to say about their experience with DialLink.
DialLink makes it much easier to manage our communications across calls and texts. As a small team, we really appreciate how simple it is to set everything up without unnecessary complexity. That ease of use made a big difference for us when choosing a phone system.
Owner
Real Estate Agency
Getting started with DialLink is easy
Whether you’re switching from Dialpad or evaluating other alternatives, DialLink helps you get up and running quickly with minimal setup.
Sign up for an account
Create your account from a web browser or download the DialLink app on your device.
Get your phone number
Receive your business number during registration or port your existing number to DialLink.
Start calling and texting
Begin making calls and sending messages right away.
Frequently Asked Questions
What is the best Dialpad alternative for small businesses?
The best alternative depends on your business needs and budget. If you're looking for an affordable business phone system with built-in AI features, consider DialLink, which unifies calls, texts, WhatsApp for Business, and internal chats in one place.
Can I keep my existing phone number if I switch from Dialpad?
Yes, you can transfer your existing phone number to DialLink when you switch from Dialpad through the number porting process.
Is DialLink cheaper than Dialpad?
Pricing depends on the plan and features you need. Compare DialLink plans side by side with Dialpad plans to see which option fits your budget.
What are the most well-known Dialpad competitors?
Some well-known names include DialLink, RingCentral, Vonage, and Aircall.