Meet DialLink: The Best Dialpad Alternative for Smaller Teams
Looking for a Dialpad alternative that’s simple to set up and use even for smallest teams? DialLink has you covered with a business phone system that unifies calls, texts, and internal chats, all in one place.
Why DialLink is the Best Alternative to Dialpad
Here’s why DialLink should be at the top of your list as a RingCentral alternative:
Built for small business growth, not enterprise complexity
While Dialpad focuses on large contact centers, DialLink is designed for small to medium sized businesses and startups, even for teams of just two.
Every plan includes all the core calling and messaging features without the complexity or setup hassles of over-engineered tools.
Unlock higher text limits on every plan
Dialpad limits outbound SMS to 250 messages per user per month. DialLink offers higher limits on all plans*, giving your team more room to text customers before hitting a cap. International SMS is also supported on all plans at an additional cost.
* Our Unlimited calling and messaging plans are subject to a Fair Usage Policy to ensure consistent service quality for all customers.
Get more features without costly upgrades or add-ons
With Dialpad, accessing features like phone menus requires upgrading to a higher-tier product. WhatsApp for Business adds another separate cost, billed per license as a paid add-on. For small teams, these charges add up quickly.
DialLink includes phone menus and WhatsApp for Business in core plans, so your team gets what it needs from day one without paying extra.
Get Built-in AI Features at No Extra Cost
While other platforms charge extra for AI features, DialLink includes them in Professional and Enterprise plans with no hidden fees, giving even the smallest businesses access to cutting-edge technology.
Accurate call and voicemail transcripts
Review every conversation in detail and quickly locate key information with time-stamped transcripts of both calls and voicemails.
Actionable insights from every conversation
Let AI generate detailed summaries, action items, and perform sentiment analysis to understand customer emotions and satisfaction levels.
Organize calls for better tracking
Automatically categorize calls by topic and assign tags, making it easy to find them later without manual effort.
Respond faster to text messages
Answer messages quickly with AI-suggested replies that understand context and maintain your brand voice.
DialLink vs Dialpad
Feature Comparison
See how DialLink and Dialpad compare across key features to choose the right solution for your business.
Functionality | Dialpad | DialLink |
US phone numbers |  | |
Unlimited calling in US & Canada | | |
Unlimited texting in US & Canada | Limited per month | |
Number porting | | |
Toll-free numbers | | |
International numbers | | |
International calling & messaging | Only calls | |
Caller ID names (CNAMs) | | |
Custom business hours | | |
Desktop & mobile apps | | |
Desk phone support | | |
Call transfers | | |
Call forwarding | | |
Parallel calls | | |
Group calling | | |
Ring groups | Limited per plan | |
Auto-receptionists | | |
IVR menus | Requires additional purchase | |
Call queues | | |
Automated callback | Requires additional purchase | |
Custom hold music | | |
Call overflow handling | | |
On-duty status for operators | | |
Alerts for no on-duty operator | | |
Call timeline | | |
WhatsApp for Business | Requires additional purchase | |
AI-suggested messages | – | |
Automatic spam call detection | | |
Call and voicemail transcripts | | |
AI call tagging | | |
AI call summaries | | |
AI action items | | |
Sentiment analysis | Requires additional purchase | |
AI voice agents | Requires additional purchase | |
AI knowledge base | | |
AI voice agent integrations | | |
AI contact suggestions | – | |
Open API | | |
CRM integration with Salesforce and HubSpot | | |
Pre-built Zapier integration | | |
Internal chats | | |
Price per user (annual) | From $15 | From $15 |
Why Companies Choose DialLink
as Their Dialpad Alternative
Here’s what our customers have to say about their experience with DialLink.
DialLink makes it much easier to manage our communications across calls and texts. As a small team, we really appreciate how simple it is to set everything up without unnecessary complexity. That ease of use made a big difference for us when choosing a phone system.
Owner
Real Estate Agency
Getting started with DialLink is easy
Whether you’re switching from Dialpad or evaluating other alternatives, DialLink helps you get up and running quickly with minimal setup.
Sign up for an account
Create your account from a web browser or download the DialLink app on your device.
Get your phone number
Receive your business number during registration or move an existing one to your DialLink account.
Start calling and texting
Enjoy 7 days of free access and begin making calls and sending messages right away.
Frequently Asked Questions
What is the best Dialpad alternative for small businesses?
The best alternative depends on your business needs and budget. If you're looking for an affordable business phone system with built-in AI features, consider DialLink, which unifies calls, texts, WhatsApp for Business, and internal chats in one place.
Can I keep my existing phone number if I switch from Dialpad?
Yes, you can transfer your existing phone number to DialLink when you switch from Dialpad through the number porting process.
Is DialLink cheaper than Dialpad?
Pricing depends on the plan and features you need. Compare DialLink plans side by side with Dialpad plans to see which option fits your budget.
What are the most well-known Dialpad competitors?
Some well-known names include DialLink, RingCentral, Vonage, and Aircall.