The Best Phone System for Small Businesses
DialLink combines calling, messaging, and AI voice agents all in one platform. Help your team stay aligned, act fast, and provide customers with exceptional care.
One Platform for All Your Conversations
Simplify how your business connects with customers. DialLink combines powerful call management and unified messaging all in one easy-to-use AI-powered platform.
Flexible Number Options for Every Business
With DialLink, you can enjoy a free U.S. number with every plan, get local or toll-free numbers in 100+ countries, and easily port your existing numbers. Keep your business connected.
Make and Receive Calls with Ease
With DialLink, you can make and receive calls effortlessly from anywhere, on any device ensuring every conversation stays smooth and professional.
Unify Messaging Channels and Respond Faster with AI
DialLink makes it easier than ever to stay connected with customers on their preferred message channels by bringing SMS and WhatsApp messaging together.
See All Customer Interactions in One Place
DialLink provides a unified thread per contact, combining calls (inbound, outbound, missed), voicemails, as well as SMS and WhatsApp.
Save Time and Stay Organized with AI
From summaries and transcripts to automatic tagging and contact suggestions, DialLink cuts hours of manual work, so your team can spend less time managing calls and more time delivering results.
Gain Insights from Every Conversation
AI-generated call summaries make every interaction searchable.
Keep Conversations Organized Automatically
DialLink classifies calls by topic or intent with AI-powered call tagging.
Get Accurate Call and Voicemail Transcripts
Stay focused on the conversation while DialLink handles the notes.
Never Miss a New Contact
DialLink detects names and numbers and suggests them as contacts.
Turn Conversations into Clear Next Steps
Stay on top of every follow-up without replaying call recordings. DialLink automatically detects key action items from conversations.
Collaborate Seamlessly as One Team
DialLink brings your team closer by enabling shared lines, smooth call transfers, internal chats, and real-time insights to keep collaboration effortless and customer service consistent.
Shared Lines
Collaborate effortlessly and deliver a seamless customer experience by sharing one business number across your team.
Seamless Call Transfers
Transfer calls instantly or with a personal touch. DialLink lets you choose between cold and warm transfers.
Internal Chats
With internal chats, your team can exchange notes, tag colleagues, and coordinate follow-ups directly within the customer thread.
Instant Group Calling
With DialLink, you can start group calls with multiple participants in seconds, keeping your team connected on one platform.
Flexible Conversation Filters
Easily filter and sort conversations to focus on what matters most, helping your team optimize call flows and deliver faster, more effective service.
Detailed Call Timelines
A complete view of every interaction with a detailed call timeline showing key events like transfers, IVR selections, and hangups.
Always-On Voice Agents That Never Miss a Call
With DialLink’s AI voice agents, you can deliver 24/7 call handling that feels both personal and professional. These agents manage inquiries, qualify leads, and schedule appointments, all while seamlessly transferring calls to live agents when needed.
Answers Built on Your Business Knowledge
When AI voice agents connect to your knowledge base, they can give the right answers right away. Just upload documents, share website links, or add important text, and DialLink will find the information your AI voice agents need to help customers.
Handoff to a Human When Needed
Your AI voice agents identify the caller’s intent, connect them to the right person or team, and provide a smooth handoff with all the key details.
Seamless Integrations for Smarter Workflows
AiVA can connect with your CRM, support desk, or e-commerce tools to retrieve data, update records, and trigger actions in real time.
Meet AiVA that
book appointments
Let AiVA handle your business calls and routine tasks, so you can focus on what really matters. All integrated into DialLink cloud-based phone system.
Call this number to connect with our AiVA
(305) 901-5650
Or just enter your number to try AiVA live
Why businesses choose DialLink AiVA
Always-On Availability for Every Call
Handle calls 24/7 without adding staff. The AI Receptionist ensures you never miss a lead or customer inquiry, keeping your business connected and responsive at all times.
Consistent caller experience
Deliver accurate, brand-aligned answers on every call. Integrated knowledge bases and seamless workflows give customers the right information instantly, without repeats.
Reduce workload with automation
Let AiVA handle the busywork. It filters and routes the right calls and takes action in connected tools, saving time and boosting team productivity.
Route Every Call to the Right Place
Whether it’s during business hours or after, DialLink’s intelligent routing features make sure no call goes unanswered, keeping customers satisfied and teams efficient.
Ring Multiple Team Members at Once
Make sure every call reaches someone who can help. With ring groups, DialLink can alert multiple team members at once or in a specific order, leading to faster responses and no missed opportunities.
Smart, Efficient Call Routing
Guide callers to the right place from the start. With DialLink’s single- and multi-level IVR menus, you can route calls to the right person, department, or self-service option.
Different Rules for Open, and Closed Hours
Keep customer calls covered around the clock. With smart auto-receptionists, you can set different routing rules for business hours, after-hours, and holiday hours, so calls are always directed to the right place, no matter when they come in.
Create a Better Waiting Experience for Callers
Keep callers engaged while your team handles high call volumes. With DialLink’s call queues and custom hold music, you can manage busy periods smoothly, maintain a professional image, and ensure every caller feels valued.
Smarter Automation for Modern Teams
Let DialLink handle the repetitive tasks. From automatic call recordings and instant replies to smart integrations and AI-driven insights, automation keeps your business responsive, consistent, and efficient.
Automate Recordings, Unlock Insights
Automate call capture and analysis with zero manual effort. DialLink automatically records every conversation, transcribes it with AI, and extracts key insights.
Automatic Replies for Every Message
Keep your business responsive around the clock. With DialLink’s message auto-reply, customers automatically receive friendly responses, even after hours.
AI-Suggested Replies for Faster Responses
Respond faster and more consistently with AI-suggested message replies. DialLink instantly generates context-aware responses your team can review, edit, and send with one click.
Automate Workflows with DialLink’s API
Automate key workflows and connect DialLink to the tools your team already uses. With DialLink’s public RESTful API, you can build custom integrations.
Integrate DialLink with Your Favorite Tools
With DialLink, managing our communication tasks has become so much easier. It's now much simpler for our team to focus on our customers' needs and communicate effectively, even while handling other tasks.
Christian Wentzel
Chairman and Co-Founder
