Streamline Business Calls with DialLink’s Call Management
Managing business calls shouldn’t slow your team down or leave customers waiting. DialLink’s call management system helps small businesses and startups stay responsive, efficient, and professional — no matter the call volume or time of day. Whether you need to create custom call routing flows, forward after-hours calls, or transfer conversations to the right teammate, DialLink simplifies the process while giving you full control.
Reduce lost and abandoned calls
Make sure no customer call goes unanswered, even after hours. With AI voice agents, call forwarding, and custom business hours, DialLink empowers your business to stay responsive 24/7. Forward calls to available numbers, route them based on your business schedule, or let an AI voice agent assist callers without the need for human intervention.
Route every call to the right destination
Don’t let incoming calls bounce between team members or end up in voicemail. With DialLink’s IVR menus and auto-receptionists, callers are routed automatically based on their needs. Call transfers (warm and cold) and group calling make it easy to connect every caller with the right person or even an entire team, providing a smoother caller experience and faster issue resolution.
Handle more calls without long wait times
High call volume doesn’t have to lead to long wait times. With DialLink’s ring groups, incoming calls can alert multiple agents at once, while parallel call handling enables a team member to manage several conversations simultaneously. These features reduce queue times and increase responsiveness.
Explore call management features for your business
Auto-Receptionist
Automatically route incoming calls to the right destination.
IVR Menus
Guide callers through multi-level menus to connect them with the right team.
Call Forwarding
Redirect incoming calls to an available team member or device.
Custom Business Hours
Route calls based on your business schedule.
Ring Groups
Have incoming calls ring multiple team members simultaneously.
Parallel Calls
Empower agents to handle multiple callers at once.
Call Transfers
Transfer calls to another teammate, with or without providing context.
Group Calling
Add multiple team members to a single live conversation.
Call Holding
Place callers on hold with custom music or messages.
Founder & CEO, Retail Business
Frequently Asked Questions
What is a call management system?
A call management system is a software solution that helps businesses route, handle, and respond to incoming calls accurately and efficiently. It typically includes call routing, forwarding, warm and cold transfers, IVR menus, and auto-receptionists. While call management systems are focused on inbound communication, some features also support outbound calls to help teams connect with customers more effectively.
What are the benefits of a call management system?
A call management system helps your business stay organized, responsive, and professional. It reduces missed calls, routes customer calls faster, and simplifies internal collaboration. It also supports growth by enabling small businesses and startups to handle increasing call volumes without adding headcount.
What is automatic call distribution (ACD)?
Automatic call distribution is the process of automatically routing incoming calls to the most appropriate agent or team based on predefined criteria such as availability, skill level, or department. By ensuring that each call is quickly handled by a qualified person, ACD improves efficiency and customer satisfaction.
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