Aircall vs. DialLink
DialLink is a powerful yet easy-to-use cloud-based phone system designed specifically for SMBs and startups.
Why Companies Like Yours Choose DialLink
DialLink empowers you to control and streamline business communications to boost customer satisfaction and support business growth—all without the need for extensive resources or IT expertise.
“With DialLink, managing our communication tasks has become so much easier. It's now much simpler for our team to focus on our customers’ needs and communicate effectively, even while handling other tasks.”
Christian Wentzel
Chairman and Co-Founder
Industry
Renewable energy
Use cases
Sales and call management
Headquarters
Canada
Company size
50 - 100
Previously using
Dialpad
“We compared 4–5 other providers, but DialLink met all our requirements better than anyone else. Its user-friendly interface has made managing our calls, messages, and team much easier than with our previous providers.”
Hanwey Shieh
Founder
Industry
Marketing
Use cases
Sales, Inbound calling
Headquarters
USA
Company size
1-50 people
Previously using
Aircall
Feature Comparison
See how DialLink compares to Aircall:
Functionality | Aircall | DialLink |
Cloud-based phone system |  | |
Web-based app | | |
Mobile apps | | |
Auto-receptionists | | |
IVR menus | | |
AI call tagging | Requires additional purchase | |
AI voice agents | Inbound calls only | Inbound and outbound calls |
AI knowledge base | Text input only | |
AI-suggested messages | – | |
Call summaries | Requires additional purchase | |
Action items | – | |
Sentiment analysis | Requires additional purchase | |
Call history | | |
Automatic spam call detection | – | |
Call and voicemail transcripts | | |
Call queues | | |
Automated callback | | |
Call holding | | |
Custom hold music | | |
Warm call transfers | | |
Parallel calls | | |
Group calling | | |
Call overflow handling | Limited (only sends to an overflow number outside of business hours) | |
On-duty status for operators | | |
Alerts for no on-duty operator | – | |
Contact enrichment | – | |
Number porting | | |
International numbers | | |
Toll-free numbers | | |
Desk phone support | | |
Public RESTful API | | |
CRM integration | | |
Zapier integration | | |
RCS messaging | – | |
Min number of users | | – |
Price per user when paid annually | From $30 | From $15 |
Last verified: June 2025
What You Get with DialLink
Powerful AI Features
24/7 human-like AI voice agents
Let AI handle routine calls, both incoming and outgoing. From answering support requests and qualifying leads to collecting payments, booking appointments, and conducting customer satisfaction surveys, AI voice agents free your team to focus on high-value tasks.
Sentiment analysis
Understand customer emotions and communication trends and get accurate summaries of calls, all at no extra cost.
Action items
Automatically capture key takeaways and next steps from calls to save time.
Spam call detection
Protect your business from unnecessary interruptions and cyber risks with automated spam detection.
AI call tagging
Instantly understand the purpose of every call with automatic tagging. AI assigns tags to inbound and outbound calls based on your custom categories and conversation content, all at no extra cost.
AI-suggested messages
Respond faster and more consistently with AI-generated, ready-to-use replies for text messages tailored to the context of the conversation.
AI knowledge base
Train your AI voice agents to deliver the best possible customer experience by building a strong knowledge base they can rely on. Enhance their performance by feeding in URLs, FAQs, and other relevant resources for more accurate and helpful responses.
Enhanced Call and Messaging Management
Contact enrichment
Enhance customer personalization with valuable details added to contact records automatically.
RCS messaging
Use branded, interactive messaging for engaging customer experiences.
Advanced call overflow handling
Route calls to alternative lines, send them to voicemail, or offer a convenient callback option instead of being limited to simply redirecting them to another queue.
Parallel calls for all scenarios
Manage multiple calls—both inbound and outbound— without restrictions.
Alerts for no on-duty operator
Receive timely alerts when all operators are unavailable.
Built for SMBs and Startups
AI features included
All the AI-enabled features detailed above are included in the regular pricing plans, with no need to purchase additional packages.
No minimum user requirement
DialLink plans have no limits on the number of seats or offices, ensuring scalability for growing businesses
Ready to switch?
Switching to DialLink is easy and disruption-free to keep your business connected:
Quick and easy setup
We know your time and resources are valuable. That’s why our solution is plug-and-play, is easy to set up and use, and requires no IT expertise. You can start managing your inbound and outbound calls and messages right away.
Seamless number porting
Easily bring your existing phone numbers to DialLink. Your numbers stay active and accessible throughout the process.
Find Out How DialLink Compares to Other Phone Systems
