A Cloud-Based Phone System
Powered by AI, Tailored to Your Needs
DialLink empowers SMBs and startups to take full control of their business communications. With this cloud-based phone system powered by AI, you can establish a professional presence in the market — with no extensive resources or IT expertise needed. By tracking, monitoring, and organizing all communication touchpoints in one place with DialLink, your business can deliver high-quality customer interactions that boost satisfaction and drive sales.
Improve Efficiency and Communication Quality with AI-powered Automation and Insights
DialLink uses AI to power a growing set of features that provide valuable insight into customer interactions and save you time so you can focus on growing your business.
Gain insight into customer interactions
DialLink’s advanced AI automatically extracts insights from recordings and summarizes calls. With the main topics and key takeaways right at hand, you can quickly identify outcomes and next steps to ensure effective follow-up.
Save time on note-taking and voicemail processing
DialLink accurately transcribes speech into searchable text, so team members can stay focused during calls instead of furiously taking notes, and save time by reading their voicemails instead of listening to them.
Eliminate the hassle and expense of voiceover creation
Create professional greetings and IVR menus in minutes. DialLink’s AI-powered text-to-speech technology supports multiple languages and accents.
Mitigate the risks of spam calls
Automatic identification of spam calls enhances productivity and reduces the risk of financial and reputation damage that can result from falling for scams.
Reduce Missed Calls and Lost Opportunities
Handle all incoming calls professionally, even during busy periods and non-business hours, so customers feel valued and prospects don’t turn to your competitors.
Ensure every call is answered, day or night
Give all callers a great experience, even during non-business hours, by efficiently routing them to the right team, an available agent, or self-service options.
Efficiently handle incoming calls during busy hours
Keep callers happy even when all operators are busy by sending them to an alternative line or voicemail, or by placing them in a virtual queue with the option to receive a return call rather than wait on hold.
Never let calls go unanswered
Route calls more effectively by monitoring the real-time status of operators. Receive alerts when all operators are unavailable so you can take timely action to minimize caller wait time.
Increase response rate to incoming calls
Empower your team members to handle several callers at once, and send calls to the phones of all designated individuals, either simultaneously or in a set order — without additional physical phone lines or complex setups.
Improve Сustomer Experience and Retention
Build lasting relationships with your customers by consistently providing quality service and reducing frustration during interactions.
Empower operators to provide efficient response
Enable operators to put a caller on hold so they can quickly gather the information required to address the inquiry at hand. Play custom hold music and voiceovers to reduce caller frustration and improve customer engagement.
Ensure a frustration-free experience when transferring calls
Transfer callers to the right person — without forcing them to repeat all the details of their issue. Instead, summarize the relevant information for the other associate before handing over the call.
Maximize call value for your customers
Easily hold group calls with multiple participants — without expensive hardware or dedicated conferencing services.
Continuously improve the quality of your team’s interactions
Monitor quality and productivity, and ensure timely and effective follow-ups, using call timeline history and call recordings.
Build customer trust with local and toll-free numbers
Enhance customer trust by using local numbers everywhere you do business, with no need to open physical offices. Give customers a cost-free way to reach you with toll-free numbers.
Simplify Communication Infrastructure
DialLink offers the simplicity, flexibility, and scalability that SMBs and startups need to streamline communications, enhance productivity, and support growth — all without added complexity or cost.
Have your new phone system up and running in no time
An intuitive, user-friendly interface enables easy deployment and fast onboarding for both administrators and employees. Keep the phone numbers your clients and partners know and trust by transferring them to DialLink with zero downtime.
Support remote and distributed teams to drive success
Every associate’s smartphone or laptop doubles as a powerful business phone system, whether they’re working from the office, at home, or on the go. Make and receive calls, check voicemails, transfer calls, and see call queue status — all without the need for expensive hardware.
Automate workflows and adapt to changing business needs
Easily connect DialLink with other tools in your infrastructure to automate workflows and free up time to focus on what matters most to your business.
Ensure every team member can use the system
All team members, regardless of vision or motor differences, can effectively manage their communications with DialLink, thanks to inclusivity features.
“With DialLink, managing our communication tasks has become so much easier. It's now much simpler for our team to focus on our customers’ needs and communicate effectively, even while handling other tasks.”
Christian Wentzel
Chairman and Co-Founder
Industry
Renewable energy
Use cases
Sales and call management
Headquarters
Canada
Company size
50 - 100
Previously using
Dialpad
“We compared 4–5 other providers, but DialLink met all our requirements better than anyone else. Its user-friendly interface has made managing our calls, messages, and team much easier than with our previous providers.”
Hanwey Shieh
Founder
Industry
Marketing
Use cases
Sales, Inbound calling
Headquarters
USA
Company size
1-50 people
Previously using
Aircall
Get started with DialLink today
Simplify call, text, and contact management with automated call routing,
AI call summaries, and local and international numbers.
