The Business Phone System That Unifies Calls, Messages, and AI
DialLink gives small businesses and startups a powerful phone system that brings calling, messaging, and AI voice agents together. It helps your team collaborate more effectively, automate call handling, and look professional without needing expensive or complicated tools.
Everything You Need to Stay Connected
DialLink makes business communication effortless. Every feature is designed to help your team connect and grow with ease.
Get Local and Toll-Free Numbers in Minutes
Every DialLink plan includes a complimentary U.S. number, plus the ability to add local or toll-free numbers across 100+ countries.
Keep Your Existing Numbers
Keep the phone numbers your customers already know and trust. With DialLink, transferring your existing phone numbers is quick, seamless, and done with zero downtime. Discover more
Real-Time Contact Synchronization
Keep your CRM and phone system perfectly in sync. DialLink automatically updates contacts and call details across tools like HubSpot, Salesforce, and Zoho. Discover more
Add New Users in Seconds
Add new team members in just a few clicks. With DialLink, inviting users and assigning phone numbers is quick and effortless.
Access DialLink from Any Device
Stay connected and in control wherever you work. With DialLink’s mobile, desktop, and web apps, your team can make and receive calls, manage messages, and access key features from any device. Discover more
Seamless Desk Phone Setup
Keep your team connected with the reliability of dedicated desk phones. DialLink integrates seamlessly with most popular desk phone models. Discover more
Collaborate Seamlessly on Every Conversation
DialLink helps your team work together effortlessly. From shared inboxes and internal chats to unified views and call tagging, everyone stays aligned, informed, and ready to deliver fast, consistent customer experiences.
Team Collaboration Through Shared Inboxes
Collaborate effortlessly on customer conversations with a shared inbox. DialLink lets your team view and reply to conversations from one place, see conversation history, and stay in sync.
All Customer Interactions in One View
Get the full picture of every customer interaction in one view. DialLink unifies calls, messages, and voicemails, giving your team complete context to respond faster.
Team Messaging Inside Customer Conversations
Keep teamwork seamless and customer interactions professional with internal chats. Your team can tag colleagues, share notes, and coordinate follow-ups privately within the same customer conversation.
Instantly See What Every Call Was About
Keep everyone on the same page with call tagging. DialLink automatically labels calls based on topics and categories, giving your whole team instant visibility into what each conversation was about.
Streamline Call Handling for Busy Teams
DialLink ensures every call reaches the right person at the right time. From custom business hours and IVR menus to queues, callbacks, and auto-replies, every interaction flows smoothly, no matter how busy your day gets.
Flexible Business Hours Configuration
Keep your calls and greetings aligned with your schedule. With DialLink, you can set custom open hours, closed hours, and holiday schedules.
Direct Calls to the Right Place
Guide callers to the right place from the start. With DialLink’s IVR menus, you can route calls to the right person, department, or self-service option. Discover more
Efficient Call Distribution Across Teams
Make sure every call reaches the right person fast. With DialLink’s ring groups, incoming calls can ring multiple team members at once or in a set order. Discover more
Automatic Message Replies for 24/7 Responsiveness
Stay responsive around the clock with automated message replies. DialLink automatically sends friendly, personalized responses when your team is busy or offline.
Organized Call Flow During Peak Times
Manage high call volumes effortlessly without adding staff. With DialLink’s call queues, customers are placed in a virtual waiting line when all team members are busy. Discover more
Give Callers the Option to Receive a Callback
Reduce hold times and keep customers happy with automated callbacks. Instead of waiting in a queue, callers can choose to receive a return call. Discover more
Gain Clarity and Insights from Every Conversation
DialLink gives you the full picture of your customer interactions. From automatic recordings and transcripts to detailed call timelines and unified history, every detail is captured, organized, and easy to review.
Automatic Call Recording and Analysis
Record and analyze every conversation automatically with DialLink’s call recording feature. Discover more
Detailed Call Timelines for Better Visibility
Gain complete visibility into every call with a detailed timeline of key events like pickups, transfers, IVR selections, and hangups. Discover more
Transcripts and Summaries for Every Call
Stay focused on conversations while DialLink handles the notes. AI-powered transcripts and call summaries capture every word and key takeaway automatically.
Complete View of Every Interaction
Manage every customer interaction from a single, easy-to-use platform. With DialLink, your team can view the full history of calls and messages in one place.
Integrate DialLink with Your Favorite Tools
DialLink made it so easy to manage all our calls and messages in one place. I can add new team members in minutes, keep our numbers organized, and stay connected from my phone or laptop. It saves me time every day and helps us deliver a more professional experience to clients.
Owner
Beauty Salon
