Detailed Call Reports

What is a detailed call report?

DialLink provides call reports that provide detailed data about inbound or outgoing calls. You can review both real-time and historical metrics.

What do call reports show?

DialLink call reports provide a wealth of metrics, including the following:

• The number of answered, missed, and abandoned calls

• The date and time of each call

• The hold time for each call

• The duration of each answered call

• The number of voicemail messages received

How will call reports help my organization?

To make sound business decisions, you need deep, accurately and timely insight. DialLink’s detailed call reports help you optimize your team’s performance to meet your KPIs, improve the customer experience, and drive your business forward.

How quickly can I get a detailed call report?

In moments. Simply log in to DialLink whenever you want and review the key real-time metrics at a glance.

Can I export call reports?

Of course! You can export any report to .csv format for more in-depth data analysis.